Representative Town Meeting (RTM) - 1279 (05/13/2026)

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BUDGET FUNCTION
The Information Technology department is responsible for providing end user support, security
access controls, and software/equipment maintenance for town and public safety IT systems.
These functions include maintaining user access across multiple systems such as email, file
shares, application access, web access, phone assignments, or voicemail access. We are
responsible for analyzing and continually addressing cyber security concerns by restricting
access to resources inbound and outbound to the organization, monitoring cybersecurity logs,
maintaining multiple data backups, staying informed on current IT threats, and notifying end
users of ongoing threats such as phishing scams.
The department has three positions: an IT Manager, IT Support Engineer, and PC Technician.
We are responsible for the following equipment:
Approximately 170 Desktops, 50 Laptops, and 97 iPads/iPhones
Approximately 40 Network Switches, 15 Routers, and 2 Firewalls
75 Virtual Servers, Approximately 20 physical servers, and 135 Databases
175 Cisco IP desk/walll phones and 202 security cameras
During FY25 we received 1,308 support tickets into our help desk ticketing system. That being
stated, not every request or issue generated a ticket.
BUDGET SUMMARY
The Town of Waterford Information Technology departments requested budget for fiscal year
2026-2027 is enclosed. The total budget request is an increase of $165,273.00 (13.61%) vs. last
year. What is not represented by these numbers is the estimated return of $72,000 to the
general fund from charges to New London for their portion of the Harris Radio Maintenance
Contract.

The department's goals for the upcoming fiscal year continue to be focused on strengthening
and maintaining the IT infrastructure and systems from constant cyber security threats,
providing quick resolution to end user IT service requests, and working with departments to
strengthen their use of current IT resources toward improving productivity.
PERSONNEL COSTS
FY27 budget totals with F.I.C.A reflects an increase of $13,300 (4.78%) vs FY26 due to approved
increases in salary, longevity, and associated payroll taxes.
SERVICES
e@ 
SERVICE CONTRACT & REPAIRS increase of $148,088.00 (16.49%) from FY26.
This line item includes software maintenance, licensing, and support for almost every
department to consolidate IT needs into a quantifiable expense. Attached is a detailed list
of those individual items, descriptions of the product’s use, and the budget request
amounts for FY24 through FY27 along with an estimate for future years through FY31. The
following is an explanation of the increases/decreases and how they tie back to individual
department’s needs.
o 
Library total need is $9,444.00 which represents .90% of line item 10147-52030.
This is an increase of 1.45% over FY26.
Contract renewal increases for the Sirsi Dynix software and how that
expense is divided between the 4 libraries in the contract (Waterford, Bill
Memorial, Groton Public, and Mystic & Noank) show our expected renewal to
be $1,800.00 (25.71%) higher than last year. This increase is nearly offset by
the expected reduction in cost of the EnvisonWare self check system and no
renewal of the IT requested Deep Freeze product which was purchased as a 3-
year term in FY26.

The Optisigns request is an IT request across multiple departments to make
it easier to manage and support secure digital signage through the Town using a
common platform. The renewal cost for a single device subscription is $108.00
for the year and will allow digital signage to easily be updated from anywhere in
the environment by multiple staff through a secure portal. The library has a one
digital signage device.
© 
Tax Assessor total need is $43,935.75 which represents 4.20% of line item
10147-52030. This is an increase of 38.26% over FY26.
Vision software notified us to expect a $2670.00 (12.82%) increase which is
consistent with previous years’ renewal increases. For the PPCAMA software
from QDS, we were notified of a $1,188.75 (10.86%) increase. This is
substantially higher than previous years’ renewals.
The NearMap Oblique Aerial Imagery and Photography cloud based
subscription, at $8,300.00, is a new request this year to improve efficiencies in
the property assessments process. This subscription, although requested
through the Tax Assessor’s office specific to their needs, would be available to
aid all town departments in any aerial imaging they may need.
© 
Tax Collector total need is $13,347.50 which represents 1.28% of line item
10147-52030. This is an increase or 5.89% over FY26.
QDS typically has increases under 4% for this specific product. They have
informed us to expect a $743.50 (5.89%) increase for FY27.
© 
Planning/Zoning/Building total need is $25,302.00 which represents 2.42% of
line item 10147-52030. This is a decrease of 8.47% under FY26.
Renewals for the ESRI GIS software subscription and the Tighe and Bond GIS
Hosting is expected to stay the same for FY27.
Municity has notified us to expect a $533.00 (5.51%) increase vs. last year.

The overall decrease to the department's needs are from the removal of the
ICC Municity Code Book integration subscription request. The product was not
implemented. With department management changes, they felt it was prudent
to hold off so it could be re-evaluated as a need at a future time.
Finance total need is $119,871.00 which represents 11.46% of line item 10147-
52030. This is an increase of 7.67% over FY26.
The cost expectations for ADP have been reduced slightly by $600.00
(1.32%) based on what we have seen for FY26. The product is billed monthly
based on usage levels within the product and thus is not consistent month to
month. There is no expectation of a large increase in the product for FY27.
The Munis financial accounting system support contract is $2,871.00
(7.98%) higher than FY26.
The fixed assets software, AssetWorks, cost is $2,100 for the Town and
$2,100 for the Board of Education, which pay for its’ portion. There is a
decrease of $1,596.00 (-43.18%) in this line item as a correction from the FY26
value that included both licenses as the Town’s responsibility.
OpenGov Purchasing software has an expected increase of $175.00 (1.01%).
ClearGov service renewal is expected to be a decrease of $316 (-3.63%).
The Finance department has acquired a new product from OpenGov to
handle grant management and grant reporting more efficiently. This will be the
first renewal of this product at $8,000.00, consolidated into the IT budget, since
they purchased and successfully implemented it during FY26.
Town Clerk need is $2,164.69 which represents .21% of line item 10147-52030.
This is an increase of 209.24% over FY26.
Although the increase percentage vs. FY26 is seems extremely high, the
dollar amounts are very low. One of the items is a transfer from the Town
Clerks budget into the IT software budget to consolidate IT costs.

Onboard by Clerkbase has been a cloud based product the Town Clerk
department uses to maintain information for Boards and Commissions. This
cost of $1,200 will be consolidated into the IT budget moving forward.
Civic Plus has notified us that the Municode Codification hosting will
increase by $264.69 (37.81%) for next year;s renewal.
Police need is $172,658.62 which represents 16.50% of line item 10147-52030.
This is an increase of 16.46% over FY26.
The major single line item affecting this increase vs. FY26 is with the renewal
of the lease of computers and equipment for mobile data terminals. This lease
is something that has been ongoing for years, but in FY26, the cost was almost
nothing other than a buyout of the equipment from the lease. Last year’s one
year decrease means this year seems excessive to get back to normal. The lease
for the MDT’s is not signed yet and we have preliminary pricing expectations for
the Panasonic Tablets lease at $158,000 spread over 4 years, which equates to
$39,217.00 per year, with another buyout option in FY31.
The Town was notified the Eaton UPS maintenance contract would be and
increase of $728.00 (16.62%) over last year. Multiple items are 5% higher than
FY26 including the BEI iRecord support contract at $130.00, Idemia live scan at
$129.00, PenLInk GeoTime at $126.00, and the Lefta software at $420.00.
NexGen CAD/RMS/Mobile software continues to have low percentage
increases with an expectation of a $910.00 (3.54%) increase vs. FY26. 
| estimate
the switch to NexGen from Central Square will have saved the town over
$250,000 through the FY27 budget year.
The Police department worked diligently with Motorola on a multi-year
contract that allowed them receive new body-cameras as part of the
Watchguard cloud subscription renewal without any increase in cost over the
FY26 rate for the service.
The Absolute NetMotion software decrease of $420 (-4.76%) is a pricing
adjustment based on the number of licenses we are using.

DHQ notified us to expect a $435.00 (15%) price increase.
POSS time management has an expected increase of $459.00 (9.69%).
PowerDMS software has an expected increase of $463 (6.32%).
There are several decreases due to products not being renewed for this
specific year related to digital forensics programs. The software that is not
being renewed this year but it is expected to be in future years are Cellebrite,
Magnet Forensics, and Berla. These products combined reflect a one year
reduction of $18,174 from the Police needs.
Emergency Management need is $270,046.30 which represents 25.81% of line
item 10147-52030, This is an increase of 3.06% over FY26.
The town radio system support contract with Harris was renewed late in
FY24, and covers FY25, FY26, and FY27 with specific yearly costs. This year’s
contract will increase by $7,073.04 (3%).
Eaton has notified us that the service contract for the dispatch data room
UPS will be $933.00 (21.30%) higher than FY26.
All other items needed remain flat.
Fire Services need is $39,044.00 which represents 3.73% of line item 10147-
52030. This is a decrease of 11.53% from FY26.
The largest change affecting the decrease vs. last year is the discontinuing of
the Streetwise product. The new Director of Fire Services found that the
Streetwise product was not an ideal solution moving forward. Fire Services has
embraced using the modules within the NexGen public safety platform to
provide the necessary information while gaining better performance and
reliability. FY26 will be the last year of a StreetWise renewal.
ESO has notified us of a $2,719.00 (20.74%) increase vs FY26.
PowerDMS has an expected $622.00 (9.05%) increase vs FY26.

The Optisigns digital signage platform allows the NexGen Fire Services status
display dashboard to display content on a TV in each of the firehouses in town,
dispatch, and the Fire Services office. The solution was recommended by NexGEN as
a known working solution for this need. This product was implemented in FY26 by
the Fire Services department toward the goal of removing Streetwise. FY27 has the
cost of $756.00, consolidated into the IT budget.
All other software subscription renewals for the department are expected to
remain the same as FY26 costs.
Public Works need is $44,401.50 which represents 4.24% of line item 10147-
52030. This is an increase of 14.11% over FY26.
The largest part of this increase is for the Fleetio vehicle / fleet management
software subscription. An initial discount that was part of the 3 year original
sign up agreement has ended. Combining with a general increase in the cost of
the product and the addition of a new reporting module, the cost of this
solution increases $8,910.00 (47.14%) vs. FY26 budget numbers. This product is
used by Public Works and the Finance department.
Valsoft has notified us of a $519.50 (10.27%) increase for the software
contract solution for the vehicle scale at the transfer station.
The licensing subscription for the Snap-On Tools diagnostics solution is
expected to have an increase of $36.00 (2.12%) over FY26.
Noregon has notified us to expect a $25.00 (6.41%) increase for the Allison
Fleet Hub maintenance subscription.
Public works will not be renewing the VHB SamlS pavement tracking
database for FY27, resulting in a savings of $4,000.
All other requests for licensing and subscriptions are expected to remain the
same as FY26 levels.

TOWN OF WATERFORD
FY2027 BUDG ET pees EST
IT DEPAR
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IT Department need is $259,661.94 which represents 24.82% of line item
10147-52030. This is an increase of 52.09% over FY26
Our 3 year Meraki wireless access point licensing subscription is due in FY27,
and the renewal expectation is $20,575.00. There was no request or expense
for this in FY26 due to the term renewal.
Broadcom VMWare licensing and support has an expected $6,444.00
(49.36%) increase vs FY26. This continues, to be the pricing trend of the
product since Broadcom purchased VMware from Dell. Most of the resellers
who previously had their own support infrastructure and the ability to resell
licenses have terminated. There is still no equal alternative to what VMware
offers stable secure virtual environment for production use. We are keeping an
eye on the Nutanix platform for its future potential now that they have
announced they are working on integration with Pure Storage all flash arrays.
Our Cohesity backup licensing for our DataProtect and FortKnox cloud
backups is expected to increase by $21,444.00 (101.47%) over FY26 budget
numbers. This increase actually affected us in FY26 where the invoice was
$13,334 (63.09%) more than what was budgeted. The cost for the product is
based on usage, how much data we have stored on premise in our backup
appliance and how much we have backed up in Fort Knox (AWS). Our previous
budget numbers were estimates from our reseller and Cohesity based on
estimated expected usage. The actual usage over time has increased
significantly as more data is backed up and retained. We were licensed for
15TB of on premise storage and at this point are using closer to 25TB. Our
cloud backup was licensed for 25TB and we were using over 100TB.
Adjustments have been made to our backup jobs to retain less but still have a
healthy backup retention processes. The budget request for this item is based
on 25TB on premise and 75TB of cloud data archived.
As mentioned last year in my “Looking Ahead” statement, software
companies are no longer selling software so everything will be a subscription.
What you pay for you do not own. You just have a license to use it for a specific
period of time and during that time you get support/maintenance updates
included. Developers want consistent income and they can easily make that

happen through subscriptions of “current versions” of products while
eliminating support for persistent one time licensed products.
Traditionally, programs like Office, Exchange Server or SQL server were
purchased with persistent licenses allowing organizations to run the specific
licensed version technically forever. If you wanted to upgrade to the next
version, there was often a reduced cost upgrade version vs. purchasing new.
Running these programs for 10+ years is pretty common while skipping versions
that come out every 3 years to save money. Developers have decided to put an
end to this so they can have constant predictable income for their efforts.
Last year Microsoft announced that Exchange server 2019 would no longer
be supported after August 2026 and it would be the last numbered version of
Exchange. From now on, the product would be called Exchange SE
(Subscription Edition). They provided no part numbers or costs for the product
until August 2026, thus there was no way to properly budget for it last year.
Three years of Microsoft Exchange SE licensing is expected to cost the Town
$51,121.00.
The Milestone security camera licensing and support is expected to increase
$440.94 (4.77%).
The S2 door security system licensing and support is $15.00 (-2.5%) less.
The CEN connections for internet access for the Town and public networks
remains flat with no increase from CEN or in our expected usage.
The Fortinet Fortigate licensing renewals is expected to be $25.00 (-8.33%)
and $200.00 (-5.56%) less due to using the Omnia Partners purchasing
cooperative program.
The DUO 2FA licensing is expected to remain flat not requiring any
additional accounts.
Our Cisco Smartnet service/warranty coverage for certain critical network
switches and routers is increasing by $1,859.00 (12.51%) over last year.

TOWN OF WATERFORD
FY2027 BUDGET REQUEST
_IT DEPARTMENT: 10147
Our managed phone services and after hours support/monitoring is
expected to decrease by $1,700.00 (-6.05%) from last year. This is primarily due
to the one time setup implementation fee incurred last year when we switched
to a new vendor for this service.
Zoom licensing is expected to remain flat.
The $19.00 (2.6%) increase to the ssl certificate renewal is related to an
increase in labor associated with getting the certificate installed and exported.
The Barracuda essentials cloud subscription for our email anti-spam
protection and email archiving is expected to increase by $572.80 (7.87%)
IIlumio is a product we budgeted for in FY25, and FY26 and we had high
hopes of this product helping to control communications between machines
within the network through restrictive managed policies. Unfortunately after
spending months in the implementation process and using a product that was
much more complicated to use than was possible for our department to
without adding extra staff, 
| decided to throw in the towel. We had more hours
resolving support issues than we did the actual implementation hours. We did
not renew the product for FY26 and will not be requesting funds for it moving
forward. This is a reduction of $11,183.00 in the total request. We are hoping
to implement some of the managed internal firewall restrictions through
CrowdStrike using a module that we were not expecting to have access to when
we started this project. That module became available because of the
purchasing agreement arranged between CEN and CrowdsStrike available to CEN
members.
Our CrowdsStrike licensing increase is expected to only be $206.00 (1.94%)
higher thanks to the agreements between CEN and CrowdsStrike.
Our Meraki MDM (Mobile Device Management) cloud subscription is due to
expire in FY27. The renewal for this for another three years was expected to be
$5,786.00, However we received notice the 2nd week of December 2025 that
Meraki will no longer be selling renewal licenses for the product after June of
2026. We have just started researching replacement products solutions, but we
will not have a selected product evaluated and tested for at least another
month (January). One vendor’s product that looks promising is called

SimpleMDM from PDQ. The cost of this product would be approximately
$2000.00 a year which is comparable to what a yearly cost of Meraki would be
so that is the amount we are requesting at this time.
Box has notified us that our cloud file transfer storage system that specific
users have access to will increase by $744.00 (15.50%).
In the last couple of years we have been struggling with patch management
for our desktops and laptop devices. We were patching 3rd party software
through PDQ and relying on the built in patch management for Windows, but
there was no real way to get feedback on what the status was of any patches in
the environment. Additionally, due to how the licensing lock was setup on PDQ,
only one assigned IT individual was allowed to use the product. Over the last
two years we have been discussing solutions to improve our situation with
NinjaOne being at the top of the list. This fiscal year we decided to switch to
NinjaOne for automated patch management and our help desk ticketing system
before the renewals kicked in for either of those individual products. Thus we
will no longer be requesting funds for PDQ Inventory and Deploy, as well as the
Fresh Service help desk ticketing. NinjaOne is expected to cost $6,806, which is
offset by the removal of PDQ at $1,575 and FreshService at $4,600. That puts
Ninja one at $631 more than the other two products combined. For PDQ 
to
support 3 staff members that product would have been $4,725 for the
department. Ninja One has vastly improved our automated patch management
which is a checkbox on the Cyber Insurance sheet.
The Microsoft Power BI subscription and the fiber connection maintenance
from Crown Castle is not expected to increase.
Our infrastructure and support block of time with Total Communications
provides support of critical systems in our infrastructure. It is one of the most
vital support services we have and is used to keep our VMWare, Microsoft
Exchange, Cohesity, and Cisco switches running smoothly. They provide
expertise and knowledge beyond our own to target critical, emergency, or
cybersecurity IT issues when we need it. This item has no increase over FY26.

We have had excellent savings this year on Adobe Acrobat through the
OmniaPartners contract system. This will allow us to implement Adobe
Professional licenses to specific users for almost half of what we were expecting
to pay moving forward. This product’s budget request is $5,014.00 (-52.78%)
less than last year.
The domain renewal for $11 is just to cover the domain protection renewal
cost. The full domain renewal is not up until FY30.
The AVTech Room Alert request at $899 is for our cloud based
environmental room monitoring product we installed in FY26 and included the
subscription for 1 year. This product allows us to see the temp/humidity in any
data room we have the units installed and several of the units have modules
that show us when the power in the building has gone down. The cloud
subscription for the product allows us to see this information on our Town IT
phones live as well as receive alerts when there are anomalies.
As mentioned above the Optisigns request is an IT request across multiple
departments to make it easier to manage and support secure digital signage by
the Town using a common platform. The renewal cost for a single device
subscription is $108 for the year and will allow digital signage to easily be
updated from anywhere in the environment by multiple staff members through
a secure portal. In the IT department, we plan on using this service to replace
the current Carousel Windows PC appliance that feeds information to the
Breezeline PEG channel encoder.
The subscription to AbuselPDB remains flat.
Senior Services need is $12,746.00 which represents 1.22% of line item 10147-
52030. This is an increase of 151.65% over FY26.
This increase is primarily due to the request of two new products to
increase efficiencies, interaction with the public, and safety.

Visitly is a cloud based visitor program check in solution. This product would
be used as a solution for the Community Center based departments, such as
Senior Services, Parks and Recreations, and Youth Services. The request of
$899.00 for the subscription is the software component of the solution. There
is an additional request for two IPADS, one with cellular service, and a kiosk
stand in the IT hardware budget (10147-54130). This solution will allow these
departments to know who is in the building, when, and potentially what rooms
they were using. This is important for statistics on program and room usage
and could provide valuable info should there be a public safety emergency at
the building. The cellular service charges are budgeted within the Senior
Services budget.
Spedsta is another new request for FY27, which also has a hardware
component budgeted in the IT hardware budget (10147-54130). This product
was selected by Senior Services staff to provide streamlined transportation
scheduling and automatic route planning for the senior vans. The cloud
subscription cost for the product is expected to be $6,300 for the first year. In
the hardware budget, there will be two IPADS, both with cellular service, to be
used in the senior vans. This will allow the vans to follow the best route patch
for the day’s schedule and keep track of when they reach those destinations,
providing feedback and tracking data to staff in Senior Services. The cellular
service charges are accounted for within the Senior Service budget.
Recdesk has notified us to expect a $184.00 (5.01%) increase over FY26.
My Senior Center Lite has its first increase in years expected for FY27 with it
being $70.00 (8.86%) higher.
The Canva renewal, which is used by multiple departments, has an increase
due to a correction in the number of licenses we are actually using not a
product cost increase. This is 
a $120.00 (20%) increase over last year.

o 
Recreation & Parks need is $8,481.00 which represents .81% of line item
10147-52030. This is an increase of 2.86% over FY26.
Recdesk has notified us to expect a $384.00 (5.01%) increase over FY26.
The cellular expense for the beach gatehouse modem is expected to be a bit
lower and this is just a pricing correction to actual cost vs. any actual decrease
from T-Mobile. This item we project to be $48.00 (-10%) less than FY26.
The Adobe Express paid license is being removed as it hasn’t been
used/renewed in the last two years.
First Selectman need is $19,514.84 which represents 1.87% of line item 10147-
52030. This is a decrease of 10.92% from FY26.
All items listed are related to the Town Website. The IT department has
received more accurate information from CivicPlus related to the actual
renewal for the website hosting. The correction is a decrease in the budget
request for this item by $7,392.16 (-33%) over previous years and is more inline
with what we have actually been billed. 
| do not know why Civicplus provided
staff numbers in previous years that were way above the actual, but at least
now it is corrected.
The two new items listed are related to adding ADA accessibility to the
website, something that we are legally bound to do through federal and state
law per Connecticut Office of Policy and Management, State of Connecticut
Accessibility & Inclusivity Policy for Websites and Digital Assets, Version 5, July
14, 2025.
The Audio Eye tool was implemented in December of FY26 by working out a
deal that included 20 months of subscription for the cost of 12 months, which is
why you do not see a renewal for the product until FY28. The accessibility tool
provides visual improvement options for end users.

CommonLook ADA remediation services, offered through Civicplus, at a
request of $5,000 will have Civic plus go through our website to check and
update hundreds of existing documents ensuring they are formatted to meet
ADA requirements,
The request for these necessary solutions was initiated by the town’s ADA
coordinator, Dani Gorman.
o 
Youth and Family Services need is $5,707.00 which represents .55% of line
item 10147-52030. This is an increase of 2.00% from FY26.
Recdesk has notified us to expect a $184.00 (5.01%) increase over FY26.
The Calendly cloud appointment booking software will be $72.00 (-37.50%)
less than last year, this is just a correction for the amount vs. FY26 and not a
decrease in the product cost.
Charity Tracker costs are expected to stay the same.
DUES, CONF. & EDUCATION — increase of $50.00 (25.64%) from FY26
Allows IT staff to attend the State of Connecticut CEN Member and Cyber NutMeg
conferences in Connecticut.
REIMBURSABLE EXPENSE — zero percent increase from FY26
Provides for mileage reimbursement for three IT staff to travel between town
buildings when it is not possible to use town vehicles. We have been relying on
using town vehicles whenever possible to keep this number low.
TELEPHONE — increase of $24.00 (1.55%) from FY26
This line charge is for the three IT support cell phones. We expect to maintain the
same three devices we have in the IT department. Invoices have been consistent at
just above $130 a month.

E
UIPMENT
COMPUTER EQUIPMENT & SOFTWARE - increase of $3,811.00 (10.59%)
from FY26
We are budgeting for a new firewall to build a secure digital forensics lab at the
Police Station. They already have the equipment and sofware and have been using it for
years but we need a way to secure and isolate it with internet access isolated from the
Town and Public networks. This selected Fortinet firewall has built in 5G cellular SIM
support. The IT staff are familiar with the installation and configurations of Fortinet
systems. This item is currently marketed at $2,379.00 with the 5 years of security
licensing included. After 5 years the yearly security services will increase the software
contracts line (10147-52043) by an estimated $400.00.
Five years ago the Fire Services department acquired 22 iPads with AT&T FirstNet
cellular services for its vehicles. We are budgeting through the IT budget to replace all
of its iPads and reduce the amount to 16 per the needs expressed by the Fire Services
director. The 16 Apple iPads will cost $499.00 each, for a total of $7,984.00, and will
have T-mobile cellular service. The purpose of these devices is to act as mobile data
terminals in the fire vehicles. To help protect the devices, we are planning on glass
protectors for all units at an estimated total of $63.84 as well as cases at an estimated
$319.84 for all devices. That totals $8,367.68 for the replacement solution. Cellular
services for these devices will be budgeted through the Fire Services budget.
Mentioned in the Software Contracts line 10147-52043, Senior Services has a
request for software related to visitor management. This project will involve purchasing
two Apple iPads: one to be used as a Kiosk at the Community Center check-in desk and
the other a floating device that can be used with a in room or even for external event
check-in. The kiosk unit will be a wifi only device and the floating device will have
cellular access through T-mobile. The units are expected to cost $499.00 each for a total
of $998.00. Additionally, there will be a single kiosk stand currently estimated to be
$69.99, a protective case at an estimated $19.99, and a glass protector for both units
expected to be $7.98. That totals to $1,095.96 that we expect to last about 5 years,
barring incident. Cellular services for the one device will be budgeted through the
Senior Services budget.

Also mentioned in the Software Contract budget 10147-52043, Senior services has a
need for software for transportation scheduling and automatic route planning for senior
vans. This product will require two iPads to be used in the vans providing the drivers
clear directions for passenger pickup or drop-off. Both iPads will have T-Mobile cellular
service for internet access to the Spedsta software while on the road which is a
requirement of the software solution. The iPads are expected to cost $499.00 each, a
total of $998.00. Additionally there will be glass protection for both units expected to
be $7.98. We are budgeting a vehicle mount for the vans at an estimated $18.99, or
$37.98 total. This totals to $1,043.96 that we expect will last about 5 years, barring
incident. Cellular services for the devices will be budgeted through the Senior Services
budget.
We are budgeting to replace batteries in our data closets throughout town buildings.
Batteries in the UPS units need to be replaced between 3 and 5 years. Through the
Omnia Partners Cooperative we have found a 3rd party battery replacement that costs
about 40% of what the manufacturer’s batteries cost. We are budgeting to replace the
batteries in 10 of our UPS units at an expected cost of $244 per battery.
All Town employees receive identification badges, which are printed for new hires as
well as replacements for damaged or lost badges. We print approximately 50 badges a
year for town employees. We are budgeting for 100 printable badges at a cost of
$479.00 based on our last quote from the reseller.
Our miscellaneous equipment item continues without an increase for the 6" year.
This line is a vital for us to purchase items and solve unexpected / unbudgeted issues or
requirements quickly.
Looking Ahead
Last years “Looking Ahead” detailed our concern over software price increases escalating into
yearly subscription renewals vs purchasing and owning a product and possibly paying for just
support. All manufacturers are doing this and it will be the new standard. No longer can we
invest in a product and use it for 10 years. Now it will be a lease of the product with terms for
substantially more. At some point in the next couple of years, there will be a request related to
upgrading or replacing Microsoft Office within the Town. In 2028-2029 | fully expect Microsoft

TOWN OF WATERFORD
FY2027 BUDGET REQUEST
IT DEPARTMENT: 10147
will make the decision to only offer Microsoft Office 365 cloud service subscriptions for Office,
eliminating any option for persistent on premise only use products. 
| hope that by this time
there will be some other potential offerings for solutions such as this than what exists now.
Mentioned last year, the new phone system upgrade, which was a capital project, came with
5 years of licensing and maintenance. The renewal for another 5 years of that licensing and
maintenance is something we will be talking to our vendors about for cost projection.
Additionally, the phone system upgrade replaced only the components that were considered
end-of-life and Cisco would no longer support. Those devices (routers) that we didn’t replace
will need replacing and we are working with our support vendor to determine when that ideally
will be. Some of these items are now listed as future capital requests and future software
contract renewal expectations.
Last year | mentioned that our wireless access points, installed in every town building, were
expected would need to be replaced in the coming years and that we hadn’t received
information on when specific models would not be renewable. We found out this year that
although our older models will continue to work, they would no longer receive any security
patches or firmware upgrades. There is a capital request to split the replacement of our access
points over two years. The installation and configuration is something the IT department will
be able to do within all the buildings, so there is no need for any outside labor. We just need
the physical devices themselves.
As was mentioned last year and continues to be of a concern for us, several of the town
buildings were wired for network access over 20 years ago. Although network wiring doesn’t
degrade there are standards and classifications of network wire that improve over time and are
required to achieve faster transmission speeds for newer equipment. These older buildings are
wired with CAT 5 cable, which is rated for 100mb/s speeds. All current computers, Cisco VOIP
phones, and network switches that we own communicate at 1000mb/s speeds. There is a
definite need in some buildings to update the wiring infrastructure so that it can properly
support the town for another 20+ years and we will be looking into those costs. There is no
critical emergency need here, but it is 
a concern and something we will continue to discuss.
Every item of hardware that gets purchased has a 5 to 7 year expected lifespan. Our
Cohesity backup appliance, our Fortigate firewalls, the new Milestone camera recording servers
are all items that will be showing up in future capital projects as we work with vendors and
manufactures for proper replacement schedule cycles.

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