Board of Selectmen - 63 (02/09/2022)

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Board/CommissionBoard of Selectmen
Meeting DateFebruary 09, 2022
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a
FIFTEEN ROPE FERRY ROAD 
WATERFORD, CT 06385
TO: Mr. Robert J. Brule - First Selectman
FROM: Neftali Soto, PE - Chief Engineer
DATE: November 10, 2021
RE: Utility Commission - Capital Improvements Plan FY 23-27
Dear First Selectman Brule,
For your consideration, and as requested on your Memorandum of September 14, 2021, the
Utility Commission is pleased to submit two (2) copies of the FY2023-27 Capital Improvements
Plan.
In summary, the major funding requests for FY 23 from CYC and Transfers to CNR are as
follows:
e 
Funding for the acquisition and implementation of a new sewer use, sewer and water
assessments, and sewer connection fees billing software necessary in order to meet
financial and statutory requirements, as well as implement some conveniences’ to our
customers. Total - $130,000 from CYC.
e 
Initiate a five-year funding schedule for infrastructure improvements associated with
the need to increase the water pressure at the Gallows Lane/Bloomingdale Rd. area.
$440K/yr. for the next five years. Total $2.2M from Transfers to CNR
e 
Initiate a multi-years funding schedule and program for the replacement of plastic
[water] services. This will be in conjunction with the DPW roads improvement
program. Schedule - $100/yr. from CYC for the next five years and beyond (if
necessary) until all the plastic services in Waterford are replaced.
e 
Construction of a, much needed, small storage metal building for the WUC to be located
on Municipal Complex grounds. Estimated - $90K from CYC
e 
Continue on-going roof, siding, and driveways replacement program. $50K from CYC.
e 
Asrecommended under the FY21 CIP process , the appropriation of $185,000 for
equipment necessary to enhance, as well as reduce cost associated with various Utility
Commission field operation and maintenance activities. After a more in-depth analysis
on how to maximize the $185K acquisition power, the following items are

a
Mr. Robert J. Brule — First Selectman 
FY23 Capital Improvements Plan
Page 2
recommended for purchasing: mini-excavator ($65,460), mini-excavator options
($23,296), skid steer ($65,547), manhole saw cutter ($29,575), 5,500 lb. cap forks
($1,122). Additional mini-excavator options can be purchased in the future within our
operating budget, as needed. No trailer needed. DPW has trailers. This equipment will
be used for field operations such as the repair of sewer lines, the clearing for
accessibility of the many miles of cross-country easements, and for the distribution of
materials during excavation and other activities. This equipment will also be used to
conduct repairs and adjust manholes, as needed. Total - $185K from CYC.
If there are any questions, please do not hesitate to contact this office.
Respectfully Submitted for Your Consideration,
Neftali Soto, P.E.
Chief Engineer
encl;
Ce: 
Utility Commission
Ms. Kimberly Allen - Finance Director

TOWN OF WATERFORD
CAPITAL IMPROVEMENT PLAN
PROJECT CONSOLIDATION FORM - FY 2023-2027
DEPARTMENT/AGENCY: 
Utility Commission
DEPT 
PROJECT NAME 
‘oURCE 
FISCALYEAR | FISCALYEAR | FISCALYEAR | FISCALYEAR | FISCAL YEAR
PRIORITY 
2022-2023 
2023-2024 
2024-2025 
2025-2026 
2026-2027 
TOTAL
WW INFRASTRUCTURE PROJECTS
1 
Sewer Use/Assess./Conn. Fees Billing Software 
1 
$ 
130,000 | $ 
- 
1$ 
- 
|$ 
- 
|$ 
- 
I$ 
130,000
2 
Bloomingdale Rd. - Water pressure Improvements 
3 
$ 
440,000 | $ 
440,000 | $ 
440,000 | $ 
440,000 | $ 
440,000 | $ 
2,200,000
3 
Water Distr. - Plastic Services Replacement 
1 
$ 
100,000 | $ 
100,000 | $ 
100,000 | $ 
100,000 | $ 
100,000 | $ 
500,000
4 
Small Metal Building for equip. and material storage 
1 
$ 
90,000 | $ 
- 
|s 
$ 
- 
|$ 
- 
1$ 
90,000
5 
Driveway, siding,& roof replmnt. at Pump Stations 
1 
$ 
50,000 | $ 
50,000 | $ 
25,000 | $ 
- 
1$ 
- 
|$ 
125,000
6 
Gorman-Rupp 4 PS - Retrofit of Control Panels 
1 
$ 
- 
1$ 
30,000 | $ 
30,000 | $ 
- 
1$ 
- 
$ 
60,000
4 
Crystal Mall PS - Main & Emergency Power 
3 
$ 
- 
{$ 
225,000 | $ 
- 
1$ 
- 
|$ 
- 
|$ 
225,000
8 
Replace Marilyn Rd, Wiemes Ct. Ejectors 
3 
$ 
$ 
475,000 | $ 
$ 
500,000 | $ 
- 
$ 
975,000
9 
Stoney Brook PS Partial Upgrade 
3 
$ 
- 
|$ 
- 
1$ 
511,000 | $ 
- 
|$ 
- 
1$ 
511,000
10 
Partial Upgrade Remaining 17 Pump Stations 
3 
$ 
- 
1S 
- 
|$ 
200,000 | $ 
200,000 | $ 
200,000 | $ 
600,000
11 
hflow and Infiltration Mitigation & Control 
3 
$ 
- 
{$ 
350,000 
$ 
- 
1$ 
275,000 | $ 
625,000
‘i, 
$ 
33,000 | $ 
33,000 | $ 
33,000 | $ 
33,000 | $ 
35,000 | $ 
165,000
PY 
$ 
46,000 | $ 
46,000 | $ 
46,000 | $ 
46,000 | $ 
46,00 | $ 
230,000
_?2 
$ 
32,000 | $ 
33,000 | $ 
34,000 | $ 
35,000 | $ 
36,900 | $ 
170,000
14 
Pleasure Beach Water Lines Replacement 
3 
$ 
- 
1$ 
- 
{$ 
- 
|$ 
175,000 | $ 
406,300 | $ 
575,000
15 
Barlett Comer PS Decommission 
3 
$ 
- 
1$ 
- 
|$ 
- 
|$ 
60,000 | $ 
- 
1$ 
60,000
TOTALS 
$ 
921,000 | $ 
1,782,000 | $ 
1,419,000 | $ 
1,589,000 | $ 
1,530,000 | $ 
7,241,000
‘INDEX TO FUNDING SOURCES
(1) CURRENT YEAR CAPITAL MPROVEMENTS 
(5) LoCP
(6) CNR UNDESIGNATED FUND BALANCE
(3) TRANSFER TO CAPITAL & NON RECURRING 
(7) FEDERAL/STATE GRANTS
(4) SHORT AND LONG TERM DEBT FINANCING 
(8) OTHER FUNDING

Town of Waterford
Utility Commission
Capital Improvements Plan
FY 2023 to FY 2027

TOWN OF WATERFORD
CAPITAL PROJECT REQUEST FORM
2022-2023 FISCAL YEAR REQUEST
DEPARTMENT/AGENCY 
CONTACT PERSON
Utility Commission 
Neftali Soto - Chief Engineer
PROJECT NAME 
DEPARTMENT PRIORITY
Sewer Use/Assmts/Conn. Fees Billing Software 
1
DESCRIPTION AND JUSTIFICATION (describe the type, purpose & anticipated accomplishments of the project)
The intend of this project is to acquire and implement a new billing software that will process sewer use, assessments, connection fees, and other
charges associated with the financial operations of the Utility Commission. It is our goal to have this platform compatible with the Town financial
software, the assessors' software, and other departments that provide data/information vital to the Utility Commission regarding property owners,
permits, etc. Our current software has been very useful; however, the need to migrate to a different software is being triggered by the interpretation of
statutes regarding the application of partial payments to delinquent accounts. We have been advised for the application of such partial payments to be
according to such statutes interpretation. Please note that other Connecticut communities have interpreted the statutes similar to our current
interpretation, and use the same software we do. At Counsel's advise, we are applying the statutes according to the local tax collector's office
interpretation. It is also our goal to be able to accept credit cards payments at the window at the Municipal Complex. We currently, accept payments
as follows: via USPS, at the window at the Utility Commission offices, via electronic checks, and [credit cards] via online payments portal. Customers
can also pay at the Tax Collector's office; however, checks only and the posting is done at the WUC offices.
PROJECT STATUS IF. IN PROGRESS
Evaluation of software this past year. Once our finance department's software |is Tparadedt to the satisfaction of the Director, “the WUC will
proceed with the migration.
LIST OTHER PROJECTS. WITHIN. YOUR DEPARTMENT OR ANOTHER DEPARTMENT THAT WILL BE IMPACTED
BY THIS REQUEST
Working with Finance Director regarding ‘implementation
DESCRIBE THE IMPACT ON DEPARTMENT OPERATING BUDGET (include cost estimate if applicable)” 
-
None at this time. Maintenance annual expenses for this software will be funded under the Wastewater Enterprise Fund.
GRANT FUNDING/OTHER FUNDING, if applicable (detailed explanation of grant/other funding, including the amount, source of.
funding, status, town match, if any. Attach award letter if. available).
None known.
ATTACH PLAN ESTIMATE, SERVICE AREA MAP AND/OR OTHER SUPPORTING DOCUMENTATION
COST/FUNDING SOURCE
APPROVED
FUNDING SOURCE 
FUNDING 
FY2023 
FY2024 
FY2025 
FY2026 
FY2027
TO DATE
Current Year Capital 
$ 
- 
1$ 
130,000 | $ 
- 
18 
-
Utility Budget/Sewer Cap Maint Fund
Transfer to CNR
Short/Long-term Bonds
LoCIP (detail in section 5 above)
NH Im 
Plwlrm]
CNR Undesignated Fund Balance
~
Federal/State Grants (detail in section 5)
Other (detail in section 5 above)
TOTALS 
$ 
- 
|$ 
130,000 | $ 
- 
|$ 
- 
{$ 
- |B. 
.

Neftali Soto
From: 
Flaherty, Eddie <Eddie.Flaherty@tylertech.com>
Sent: 
Tuesday, November 2, 2021 10:56 AM
To: 
Neftali Soto
Ce: 
Kimberly Allen; Jeffrey Robillard; Fred Lathrop; Celeste Bushway; Diane Driscoll; Amy
Windle; Jim Bartelli
Subject: 
RE: Munis Utility Billing Follow Up
Attachments: 
Quote- UBCIS 110221.pdf
I 
CAUTION: This email originated from outside of the organization. 
|
j 
Do not click links or open attachments unless you recognize the sender's email address and know the
content is safe.
Le 
ee 
ee ee 
ed
Hi Neftali,
Good to hear from you and hope all is well!
Sorry for a bit of a delay on my part, | was away on vacation and just got back last night. All of the flyers you have are still
up to date. | have attached a new updated quote for UBCIS. | noticed on the original quote | had accidentally duplicated
a line item which led to an extra $1,733 on annual costs. The only other change is have changed our Implementation
pricing. There is now a difference between onsite and remote training sessions. | have updated the Implementation
costs to represent this change.
| am also happy to schedule a demo on site in the late Winter or early spring. Let me know what potential dates you
were thinking or would work for you and ! can get it scheduled.
Please lel ne know if you have any questions al all.
Thanks, Eddie
Eddie Flaherty
Account Representative
P: 800.772.2260 ext:4818
www.tylertech.com
From: Neftali Soto <nsoto@waterfordct.org>
Sent: Friday, October 29, 2021 11:27 AM
To: Flaherty, Eddie <Eddie.Flaherty@tylertech.com>
Ce: Kimberly Allen <kallen@waterfordct.org>; Jeffrey Robillard <jrobillard@waterfordct.org>; Fred Lathrop
<flathrop@waterfordct.org>; Celeste Bushway <cbushway @waterfordct.org>; Diane Driscoll
<ddriscoll@waterfordct.org>; Amy Windle <AWindle@waterfordct.org>; Jim Bartelli <jbartelli@waterfordct.org>;
DePree, Justin <Justin.DePree@tylertech.com>
Subject: RE: Munis Utility Billing Follow Up
Hi, Eddie.
The Town of Waterford is working on its Capital Improvements Plan for FY23, which starts July 1, 2022. 
{ have to summit
the plan within the next week. ASAP, | need updated quotes and, if applicable, updated versions of the attached
flyers. Also, as a heads-up, our staff would like to have, at least, one more [this time in-person] presentation late Winter
or early Spring. Our IT Manager, as well as other stakeholders, will also be participating in the presentation.
Thank you.

Neftali
From: Flaherty, Eddie <Eddie.Flaherty@tylertech.com>
Sent: Tuesday, April 20, 2021 10:57 AM
To: Neftali Soto <nsoto@waterfordct.org>; Fred Lathrop <flathrop@waterfordct.org>; Celeste Bushway
<cbushway @waterfordct.org>; Diane Driscoll <ddriscoll@waterfordct.org>; Amy Windle <AWindle@waterfordct.org>
Subject: Munis Utility Billing Follow Up
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CAUTION: This email originated from outside of the organization. 
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,
content is safe.
pe ee 
ee 
|
Hi Alll,
| wanted to follow up from yesterday’s Demo. I think yesterday provided a great opportunity for you all to ask your
questions and get that second more in depth look at our UBCIS Solution. If you would like to have a follow up call with
me, 
|am happy to do so.
Justin should be sending along the recording of the Demo today if he has not already.
1 am reattaching the quote that | sent last month.
Keep in mind on that quote- page 4 has Tyler Cashiering and Tyler Payments as Optional. Based on yesterday’s
conversation | think both should be included. | have attached product sheets on both just to have some documentation.
Remember that Cashiering is the ability to take over the counter payment. Tyler Payment is the cloud-based payment
solution to accept and process payment which integrates directly into Munis.
The cost of Tyler Cashiering is listed in the quote. For Tyler Payments, there is no ZERO upfront cost and it is free to
implement. We would setup a meeting and calculate the fee per transaction which is how we make our profit on it. Tyler
Payments is new but has been HUGELY well received by clients and eliminates the need for any third-party integration.
if we were to proceed with Utility Billing purchase, we should have a call with Kim Allen in Finance to discuss a timeline
of projects and upgrading Munis to ensure everything is phased in a manner that will be most efficient to all!
Thank you and look forward to hearing from you all.
Eddie
Eddie Flaherty
Account Representative
Tyler Technologies, Inc.
P: 800.772.2260 ext:4818
www.tylertech.com
“i tyler
lech giagies
Empowering peaple whe serve the pubic’

e 
Quoted By: 
Eddie Flaherty
@° ®% 
e r 
Quote Expiration: 
05/01/22
0,0 .¢ 
; 
Quote Name: 
Town of Waterford - ERP - UBCIS
® 
technologies 
Quote Description: 
UBCIS
Sales Quotation For:
Town of Waterford
15 Rope Ferry Rd
Waterford CT 06385-2202
Phone: +1 (860) 444-5840
Tyler Software and Related Services
UB Interface
UB Special Assessments 
1
Utility Billing CIS
Citizen Self Service 
1 
S 6,600 
32 
S 6,600 
$ 1,188
TOTAL 
$ 38,500 
232 
$ 38,500 
$ 6,930
Tyler Annual and Related Services
Imp. Hours 
Annual Fee
Tyler System Management Services Contract 
: 
. 
1 
0 
$ 1,733
TOTAL: 
0 
$ 1,733
2021-290034-Y1W4N1 
Page 1

Professional Services
Description 
Quantity 
Unit Price. 
Extended Price 
Maintenance
Project Management 
32 
$185 
$5,920 
So
Self-Service Installation Fee - Client Hosted (Existing Customers) 
1 
$ 1,500 
$ 1,500 
$0
Conversions 
S 29,200 
So
Onsite implementation 
60 
5 210 
S 12,600 
$0
Remote Implementation 
172 
§ 185 
$ 31,820 
$0
TOTAL 
$ 81,040 
$0
Summary 
One Time Fees 
Recurring Fees
Total Tyler Software 
S 38,500 
S 6,930
Total Annual 
So 
$ 1,733
Total Tyler Services 
; 
$ 81,040 
$0
Total Third-Party Hardware, Software, Services 
so 
SO
Summary Total 
$ 119,540 
S 8,663
Contract Total 
$ 128,203
Unless otherwise indicated in the contract or amendment thereto, pricing for optional items will be held
For six (6) months from the Quote date or the Effective Date of the Contract, whichever is later.
Customer Approval: 
Date:
Print Name: 
P.O.#:
All Primary values quoted in US Dollars
Detailed Breakdown of Conversions (Included in Summary Total)
Description 
Qty 
Unit Price 
Unit Discount |. Extended Price
2021-290034-Y1W4N1 
Page 2

‘DocumentManagement
TCM SE - Utility Billing - - Backflow
TCM 
SE - Utility Billing - Sta
“Utilit 
fir
Utility Billing - Assessments
Utility Billing - Backflow
Utility Billing - Balance Forward AR
Utility Billing - Budget Billing
Utility Billing - Consumption History up to 5 years
Utility Billing - Flat Inventory/Containers
Utility Billing - Service Orders
Utility Billing - Services
Utility Billing - Standard
2021-290034-YIW4N1
$ 1,200
$ 1,200
$ 5,600
$ 3,600
$ 2,000
S 3,600
$ 2,300
$ 3,600
$ 4,100
PPP 
RP 
PB 
RP 
PB
TOTAL
S50
$0
$0
$0
$0
$0
$0
$0
so
21,000
§ 1,200
$ 1,200
§ 5,600
§ 3,600
$ 2,000
$ 3,600
§ 2,300
§ 3,600
§ 4,100
$ 29,200
Page 3

Comments
Client agrees that items in this sales quotation are, upon Client's signature or approval of same, hereby added to the existing agreement ("Agreement”)
between the parties and subject to its terms. Additionally, payment for said items, as applicable but subject to any listed assumptions herein, shall conform to
the following terms:
- 
License fees for Tyler and third party software are invoiced upon the earlier of (i) deliver of the license key or (ii) when Tyler makes such software
available for download by the Client;
+ 
Fees for hardware are invoiced upon delivery;
+ 
Fees for year one of hardware maintenance are invoiced upon delivery of the hardware;
+ 
Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software available for
download by the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, and
Subscription), and any such fees are prorated to align with the applicable term under the Agreement, with renewals invoiced annually thereafter in
accord with the Agreement.
« 
Fees for services included in this sales quotation shall be invoiced as indicated below.
« 
Implementation and other professional services fees shall be invoiced as delivered.
+ 
Fixed-fee Business Process Consulting services shall be invoiced 50% upon delivery of the Best Practice Recommendations, by module, and
50% upon delivery of custom desktop procedures, by module.
+ 
Fixed-fee conversions are invoiced 50% upon initial delivery of the converted data, by conversion option, and 50% upon Client acceptance to
load the converted data into Live/Production environment, by conversion option. Where conversions are quoted as estimated, Tyler will
invoice Client the actual services delivered on a time and materials basis.
» 
Except as otherwise provided, other fixed price services are invoiced upon complete delivery of the service. For the avoidance of doubt,
where "Project Planning Services" are provided, payment shall be invoiced upon delivery of the Implementation Planning document.
Dedicated Project Management services, if any, will be invoiced monthly in arrears, beginning on the first day of the month immediately
following initiation of project planning.
- 
If Client has purchased any change management services, those services will be invoiced in accordance with the Agreement.
+ 
Notwithstanding anything to the contrary stated above, the following payment terms shall apply to services fees specifically for migrations:
Tyler will invoice Client 50% of any Migration Fees listed above upon Client approval of the product suite migration schedule. The remaining
50%, by line item, will be billed upon the go-live of the applicable product suite. Tyler will invoice Client for any Project Management Fees
listed above upon the go-live of the first product suite. Unless otherwise indicated on this Sales quotation, annual services will be invoiced in
advance, for annual terms commencing on the date this sales quotation is signed by the Client. If listed annual service(s) is an addition to the
same service presently existing under the Agreement, the first term of the added annual service will be prorated to expire coterminous with
the existing annual term for the service, with renewals to occur as indicated in the Agreement.
+ 
Expenses associated with onsite services are invoiced as incurred.
2021-290034-Y1W4N1 
Page 4

Tyler's quote contains estimates of the amount of services needed, based on our preliminary understanding of the scope, level of engagement, and
timeline as defined in the Statement of Work (SOW) for your project. The actual amount of services required may vary, based on these factors.
Tyler's pricing is based on the scope of proposed products and services contracted from Tyler. Should portions of the scope of products or services be
altered by the Client, Tyler reserves the right to adjust prices for the remaining scope accordingly.
Unless otherwise noted, prices submitted in the quote do not include travel expenses incurred in accordance with Tyler's then-current Business Travel
Policy.
Tyler's prices do not include applicable local, city or federal sales, use excise, personal property or other similar taxes or duties, which you are
responsible for determining and remitting. Installations are completed remotely but can be done onsite upon request at an additional cost.
In the event Client cancels services less than two (2) weeks in edvance, Client is liable to Tyler for (i) all non-refundable expenses incurred by Tyler on
Client's behalf; and (ii) daily fees associated with the cancelled services if Tyler is unable to re-assign its personnel.
Implementation hours are scheduled and delivered in four (4) or eight (8) hour increments.
Tyler provides onsite training for a maximum of 12 people per class. In the event that more than 12 users wish to participate in a training class or more
than one occurrence of a class is needed, Tyler will either prov‘de additional days at then-current rates for training or Tyler will utilize a Train-the-
Trainer approach whereby the client designated attendees of the initial training can thereafter train the remaining users.
Standard Project Management responsibilities include project plan creation, initial stakeholder presentation, bi-weekly status calls, updating of
project plan task statuses, and go-live planning activities.
Tyler System Management Services is calculated at 25% of the Munis annual maintenance. There is a $2,500 minimum annual fee. Systems
Management Services are invoiced when you sign this sales quotation and are provided in accordance with the terms of service for Tyler Systems
Management found here: https://www.tylertech.com/terms/tyler-systems-management-terms-of-service.
Utility billing library includes: standard Utility bill, standard UB receipt, standard UB delinquent notice, standard door hanger and standard final utility
bill.
2021-290034-YIW4N1 
Page 5

a
“ae. tyler
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| 
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technologies
7 
Tyler Payments
A single source for all of your payment processing needs.
Tyler PaymentsTM for Munis® is a public-facing, cloud-based payment solution
that makes it easy for public sector agencies that depend on Munis for revenue
management to accept online and over-the-counter payments for bills, fees, tickets,
and fines. It integrates seamlessly with Munis to handle the complexity of payment 
TYLER
processing without the need for third-party payment providers. 
INTEGRATIONS
. 
. 
. 
. 
. 
e Munis Citizen
¢ Tyler Technologies is a registered merchant service provider (MSP) that is
equipped to handle all aspects of the payment process, reducing the number of
entities required to handle citizens’ sensitive information.
Self Service
* Tyler Cashiering
* Tyler Payments has a flexible fee structure with no subscription or licensing costs,
meaning you can provide predictable rates for your online payers — whether you pass
the fees along or absorb them.
C 
MAXIMIZE ELECTRONIC PAYMENT ADOPTION 
BENEFITS FOR BILLERS
Tyler Payments is a tightly integrated, secure payment 
* Maintain only one vendor relationship. Tyler supports all
platform for online payments. Munis users may maximize 
aspects of the payment process, including onboarding,
electronic payment adoption with the following features: 
payment support, reconciliation, and hardware
* Enjoy better oversight. Lastly review payment details
¢ A secure payment platform, compliant with PCI/PA- 
with administrative transaction and reconciliation tools
DSS standards
¢ Save money. Tyler will match — or beat — your current
¢ Real-time payment processing that reflects updates to 
payment provider's rates
payer account balances immediately, eliminating the
“pending web payment” status on accounts 
Let us handie all aspects of your payment processing.
e Payer ability to set recurring payments and
schedule payments for a future date
imar 
you payment ateraticn 
Benoa
coat) 
Pyata
Anehdione fen ye tae gal oie
Nn need 
pas be ta pert
e Acceptance of various payment methods,
including ApplePay®, credit cards, and
eChecks
¢ Ability to make payments from any device,
anywhere, any time of day
x
wrens
“. tyler
technologies
© 2020 Tyler Technologies, Inc., Ail rights reserved.

tyler
technologies
QO cusTOMER FOCUSED 
¥h, nreorarions
smer’s needs with the tools that
Tyler EAM, Tyler 311, Tyler Cashiering, Tyler
e view of all 
Hub, Tyler Content Manager, Tyler Notify,
Munis General Ledger
Tyler’s Munis® Utility Billing Customer Information System (CIS) helps you manage all aspects of your utility. Not only
does it perform tasks quickly and accurately, but it is designed to adapt to your changing needs as you grow and
technology changes. Munis Utility Billing CIS enhances your daily experience through configurable business rules,
powerful functionality, and a focus on product usability. With a customer-focused design, Munis Utility Billing CIS
provides the services that your citizens demand and functionality you need to operate your utility.
FLEXIBLE AND CONFIGURABLE
By configuring Munis Utility Billing CIS to your business
rules, terminology, and approach, you get a customized
system that meets your needs without the need for
custom programming:
s Define account numbering structure, create codes,
and determine field labels
¢ Customize the system to meet your unique needs
with unlimited user-defined fields
e Easily manage change with mass account updates
and mass service creation functions
e Manage accounts and customers easily through guided
processes for creating new accounts and moving
customers in and out
e Pinpoint the records you need with powerful
search functionality
CUSTOMER FOCUSED
Focus on your customer’s needs with tools you need to
serve them:
e Central programs display a 360° view of all important
customer and account information
© Access information about current and past customers
within the same program and report
e Utilize IVR functionality to communicate with your
customer via phone, email, or text
® Allow customers to manage all aspects of their utility
account through an integrated web portal where they
can view, reprint, and pay bills, as well as request
services and make changes
BILLING AND COLLECTIONS
Produce accurate bills with little manual intervention,
making this critical process simple and routine. By
scheduling all delinquent processing steps to run
automatically, your utility can let your business rules and
procedures do the work for you:
e Manage multiple active billing cycles across your utility
via an optional integrated cycle calendar
e Supports electric billing functionality such as demand,
KVAR, and KWH
* Compatible with most third party meter reading data
for file import and export
.. continued on back
For more information, visit tylertech.com

technologies
© Exception flagging is automated and based on
your settings and business rules
e Provides bill services at different frequencies and
on the same statement
© Accommodate all your charges and services with
flexible rate set-up for consumption, flat, based
on other, assessment, sales tax, final, and
miscellaneous billing
° Perform winter averaging for sewer billing
e Define rate adjustments for cost of gas and purchase
power agreements
e Email or print and fax bills, perform postal resort,
CASS certification, and create PDF bill images
¢ Automatically send delinquent notices, apply late fees,
and run the shut off list at the time of your choosing
* Transfer balances to the tax bills, send customers to
collections, or lien their account
METER AND WORK MANAGEMENT
Integrated programs provide access to critical meter and
consumption information throughout the system. Work
orders provide access to this data as well as property,
customer, service, and work details:
¢ Track meter data and attributes in one location
e Use a calendar to view and assign work orders for a
day, week, or month by location, job type, status,
work group, etc.
¢ Work order completion automates important actions
using a guided process, including meter exchanges,
posted readings, account updates, and status changes
e View work order iocations and meter assets on a map
using Tyler GIS
e Manager work orders in the field using the Field Sheet
Mobile App
@ Track time, resources, and tasks via an optional work
orders, fleet and facilities integration
Empowering people who serve the public®
REPORTING AND DOCUMENT MANAGEMENT
Access a comprehensive package of business analytics,
reporting options, content management, and integrations
to meet your needs:
® Access critical information easily with hundreds of
user-defined reports
* Powerful and configurable Tyler Hub dashboard for
quick views, reporting, and analytics
© Create custom reports with SSRS and Munis
data views
© Microsoft Excel® data cubes provide consumption
information with built-in analytic tools and pivot tables
e Generate letters, notices, contracts, and labels to
manage customer communication through Microsoft
Office® integration
e Tyler’s content management solution automatically
links system outputs to the appropriate record
ASSESSMENT BILLING
Utilize the ability to bill for special assessments that are
associated with improvements, capital charges, or other
loan-based agreements:
© 
Invoice entire principal amount on a future-dated bill
and generate installments bills from it, allowing for
off-schedule payments and easy payoff of
the assessment
e Flexibility to generate your installment billing schedule
based on a fixed bill amount, total number of
payments, and more
* Citizen access to assessment details, including
unbilled balance, payoff amount, and remaining
amortization schedule
e Generate monthly statements for annual assessments
e Leverage many of the same flexible, customer-focused
features including billing and collections and
document management
0.0%,
*ee%e tyler
technologies

TOWN OF WATERFORD
CAPITAL PROJECT REQUEST FORM
2022-2023 FISCAL YEAR REQUEST
DEPARTMENT/AGENCY 
CONTACT PERSON
Utility Commission 
Neftali Soto - Chief Engineer
PROJECT NAME 
DEPARTMENT PRIORITY
Bloomingdale Rd. Area - Water Press. Improvements 
2
DESCRIPTION AND JU STIFICATION (describe the: type, purpose & anticipated accomplishments of. the arojest)”
The purpose of this request is to initiate and develop a multi-year schedule to secure the funding for the necessary water pressure improvements at the
Bloomingdale Rd./Gallup Lane area. The water pressure at the area adjacent to the intersection of Gallows Lane and Bloomingdale Road is below the
25 psi minimum limit required by the State of Connecticut Department of Public Health Services (CTDHPS). This condition has the following
effects: (1) water pressure [and available supply] may not be sufficient in the event of a large fire, (2) ISO rating may be affected by this condition,
(3) the supply reliability may be questionable, (4) increases the risk of back-siphoning, (5) may affect water quality. CTDPHS has made Waterford
aware of this condition and requested for Waterford to address the issue. In 2008, a program was implemented to provide individual (residential)
water pressure booster pumps to those [35] properties that had low water pressure. Some owners accepted the Town's offer to install the pumps, some
did not. 
Besides improving the water pressure at the area, the proposed infrastructure improvements will create the conditions to, if necessary, extend
the water supply infrastruture to the north of 
77 Bloomingdale Rd. This will allow for properties along the way to connect to the [more reliable]
public water supply, and to have more reliable fire protection.
PROJECT STATUS IF IN PROGRESS -.
Preliminary evaluation.
LIST. OTHER PROJECTS WITHIN YOUR DEPARTMENT OR ANOTHER DEFARTMENT THAT WILL, BE IMPACTED. BY.
THIS REQUEST:
Planning Dept. (CGS 8-24 report), Weilands permit, DPW may need to repave road.
DESCRIBE: THE IMPACT ON DEPARTMENT OPERATING BUDGET (include cost estimate if. applicable)” =
None. Water provided by New London.
GRANT FUNDING/OTHER FUNDING, if applicable (detailed explanation of prantiother funding; including ¢ the amount, source of
funding, status, town match, if any. Attach award letter if available) 
ae 
:
None known. CWSRF loans 1 may be available. This funding could be pursued once approval to proceed is secured.
ATTACH PLAN ESTIMATE, SERVICE AREA MAP AND/OR OTHER SUPPORTING DOCUMENTATION
COST/FUNDING SOURCE
APPROVED
FUNDING SOURCE 
FUNDING 
FY2023 
FY2024 
FY2025 
FY2026 
FY2027
TO DATE
Current Year Capital 
$ 
- 
1$ 
- 
1$ 
- 
|$ 
- 
13 
-
Utility Budget/Sewer Cap Maint Fund
Transfer 
to CNR 
$ 
440,000 
|$ 
440,000 | $ 
440,000 | $ 
440,000 | $ 
440,000
Short/Long-term Bonds
LoCIP (detail in section 5 above)
HD [A 
[Pl 
wlreoy 
—
CNR Undesignated Fund Balance
~~
Federal/State Grants (detail in section 5)
Other (detail in section 5 above)
TOTALS 
| 
§ 
- 
|$. 
440,000|$ 
440,000 
|$ 
440,000 
|s. 
440,000 | $_ 
440,000.

oN
Neftali Soto
sseanaes
From: 
Jim Ericson <ericson@lenard-eng.com>
Sent: 
Tuesday, October 26, 2021 2:26 PM
To: 
Neftali Soto
Subject: 
Bloomingdale Road Water Pressure Improvements Updated Costs
Attachments: 
Bloomingdale Road Figures 10-26-21.pdf; Bloomingdale Road Pressure Improvements
10-26-21 .pdf
Follow Up Flag: 
Follow up
Flag Status: 
Flagged
r — 
— 
[mel = = 
—_ = = = = 
— 
— 
— 
= Ll 
L el 
— 
= = _ — 
— 
= _— 
= 
—_ 
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= 
—_ 
—
CAUTION: This email originated from outside of the organization.
I Do not click links or open attachments unless you recognize the sender's email address and know the
I 
content is safe.
*
I
I
Tali- As requested, | have updated the project cost estimates, to provide enhanced water pressure for 40 to 140
additional properties located on Bloomingdale Road.
| have attached the previous figures, as they tell a story of which homes have sub-standard pressure (40 homes with
pressures at or below 25 psi). The four options follow the project area map.
Here is asummary table with the cost of each option:
Option 
Description 
# of Houses Served 
Cost 
Comment
1A 
New Pump Station near 
40 
$ 2.01 million 
Ongoing O& M
Gallows Tank, 2700 LF of 
costs for pump
new 8” water main 
station
1B 
New Pump Station near 
140 
$ 4.41 million 
Ongoing O& M
Gallows Tank, 7100 LF of 
costs for pump
new 8” water main 
station
2A 
5900 LF of new 8” and 12” 
40 
S 2.09 million 
Minimal O& M
water main, extended from 
costs, wetlands
High Service Area 
impacts
2B 
11500 LF of new 8” and 12” | 140 
S 4.81 million 
Minimal O& M
water main, extended from 
Cost, wetlands
High Service Area 
impacts
As seen above, serving the 40 homes with sub-standard water pressure through either option 1A or 1B is 
a $2 million
project, and expanding it to serve
further south on Bloomingdale increases the price to between $ 4. 4 -$ 4.8 million.
The main drawback of the pump station option are the ongoing O&M costs for the pump station operation, while the
major negative with extending the high service water main
are the wetland impacts.
Feel free to contact me with any questions.

Jim Ericson, PE
Vice President
Lenard Engineering, Inc.
2210 Main Street
P.O. Box 1088
Glastonbury, CT 06033
Tel: (860) 659-3100 EXT. 121
Fax: (860) 659-3103
Please check out our updated company website at: www.lenard-eng.com

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TABLE 1
PRELIMINARY COST ESTIMATE
OPTION 1A — CONSTRUCT WATER BOOSTER PUMP STATION AND NEW
WATER MAINS TO SERVE 40 EXISTING PROPERTIES
OQ
1) 
Construct Water Pumping Station 
$ 3607000
,) 
Construct 2700 LF of new 8”
high pressure piping 
él)
2700 LF @ 1257) 
$337;500
300 | LF
3) 
Install 40 new service connections,
Main to curb stop 
5000 
2D, GIO
40 @ $1,306 ea. 
$-60-000°
Sub-total 
~$698;000—] (10, 00°
Contingency (15%) 
$105,000 
>
Design (10%) 
$ 70.000 
Fane
$873,000 _! 6%9
SAY-$875,000 
70 10,000
10
1 Woalerturd 05-254 Whkraungdats Neal and Gistlows Laued- Res 227 ab. due

TABLE 2
PRELIMINARY COST ESTIMATE
OPTION 1B — CONSTRUCT WATER BOOSTER PUMP STATION AND NEW
WATER MAINS TO SERVE EXISTING AND FUTURE 140 PROPERTIES
1) 
Construct Water Pumping Station
2) 
Construct 7100 LF of new 8”
high pressure piping
7100 LF @4257LF
300
3) 
Install 140 new service connections,
from main to curb stop
140 @ $4566 ea.
5000
Sub-total
Contingency (15%)
Design and Permitting (10%)
Say
13
“JOO 060
¢ 306/000
1,130,000
§ 887,500
8 JRO
$ -2+0;000
sres98;000- 4 
530,000
$ 440-960
$1,748-600 Seo
4. Waterford 115-184 Bioumogdile Rosd and Gates Laned+ Hee 227 
ait atoe

TABLE 3
PRELIMINARY COST ESTIMATE
(REVISED 46-18-07F}- |0-26-~2]
Option 2A ~ CONSTRUCT WATER MAIN EXTENSION FROM HIGH SERVICE
AREA TO BLOOMINGDALE ROAD TO SERVE EXISTING 40 PROPERTIES.
)
2)
3)
4)
Construct 1400 LF of new 12”
Water main on Vauxhall St. Ext 
Y90
1400 LF @ 2007 
$289;000
SOO
Construct 3000 LF of new 12” water main cross
country, from Vauxhall Street Extension
to Bloomingdale Road 
600
3000 LF @ 126ILE 
$360,000
200
Construct 1500 LF of new 8” water main on
Bloomingdale Road and Gallows Lane 
450
1500 LF @ 2OO/LF 
$300,000
3K
Install 40 new water service connections,
main to curb stop 
Wd
40 @ 
1300 ea, 
$ +60,000
Seod
1, $70,000
Sub-total 
$1,000,000
Contingency (15%) 
250 
§$ +459;000
Design and Permitting (10%) 
WoO $ 
100,000
——" $1,250,000
Say 
$4,250;000
§ “LP0 ca
Hus 
LauHevieed cust est 10-18-07 tae

1)
2)
3)
4)
TABLE 4
PRELIMINARY COST ESTIMATE
Option 2B - CONSTRUCT WATER MAIN EXTENSION FROM HIGH SERVICE
AREA TO SERVE EXISTING AND FUTURE 140 PROPERTIES.
Construct 1400 LF of new 12”
Water main on Vauxhall St. Ext, 
420
1400 LF @ S6ALF 
$ 210;5000°
400
Construct 3000 LF of new 12” water main cross
country, from Vauxhall Street Extension
to Bloomingdale Road 
<9)
3000 LF @ +68/LF 
$ 
300;000
VP
Construct 7100 LF of new 8” high pressure piping 
2, 130,900
7100 LF @ +26/LF 
$§ 888-000
300
Install 140 new water service connections,
from main to curb stop 
700,00
140 @1500-ea, 
$ 210.000
FOOD
%, $50 00?
Sub-total 
$1,008;600—-
Contingency (15%) 
$ —¢roor 5 BO ;
Design and Permitting (10%) 
$ 
161,000 3440
$2,010,000 ——-~
{ 1 $1008
16
& Waterhued 05-394 Stuvtudydats Kad and Gallus fated: ee 227 
8 day,

TOWN OF WATERFORD
CAPITAL PROJECT REQUEST FORM
2022-2023 FISCAL YEAR REQUEST
DEPARTMENT/AGENCY 
CONTACT PERSON
Utility Commission 
Neftali Soto - Chief Engineer
PROJECT NAME 
DEPARTMENT PRIORITY
Water Plastic Services Replacement 
3
DESCRIPTION AND JUSTIFICATION (describe the type, purpose & anticipated accomplishments of the project)
The purpose of this request is to initiate and develop a schedule for a multi-year program to secure the funding necessary for the replacement of
[water] plastic services in the Town of Waterford. During the early 80s to the early 90s, the use of plastic pipes for water services was allowed and
permitted by the City of New London. The majority of these services were installed and are located in Waterford. The useful life of this material is
not as prolonged as copper pipe. As we all know, lead pipe is no longer acceptable. The City of New London [our water purveyor] has made us aware
of the significant number of pipe failures being experienced through the town. Although, the city's contractor repair the pipes as needed, because of
the condition of the pipes, repairs to the same pipe can be expected not long after such initial repair. Not only are these recurring repairs being
experienced, but the repair of these services affect the quality of the paved roads were these services are located. This has a significant effect on roads
that are in good conditions, but also on recently paved roads, which have to be reopened for the repair of such water services. The WUC is working
together with the City of New London and the Waterford DPW to implement a program to have plastic services replaced at those roads scheduled for
paving prior to such paving or reclamation work. We are also working with the City to address for the replacement of plastic pipe with copper pipe as
individual repairs are conducted, regardless whether or nor a road is scheduled for paving.
PROJECT STATUS IF IN PROGRESS
Under evaluation. At this time, based on the DPW [short and long term] schedule for the paving and reclamation of roads, we are
investigating the number of plastic services located on each road.
LIST OTHER PROJECTS WITHIN YOUR DEPARTMENT OR ANOTHER DEPARTMENT THAT WILE BE IMPACTED BY.
THIS REQUEST. -
Department of Public Works roads paving schedule.
DESCRIBE THE IMPACT ON DEPARTMENT OPERATING BUDGET (include cost estimate if applicable)
None.
GRANT FUNDING/OTHER FUNDING, if applicable (detailed explanation of grant/other funding, including. the amount, source of
funding, status, town match, if any.. Attach award letter if available)
CT Dept. of Public Health CWSRF may be available.
ATTACH PLAN ESTIMATE, SERVICE AREA MAP AND/OR OTHER SUPPORTING DOCUMENTATION
COST/EUNDING SOURCE
APPROVED
FUNDING SOURCE 
FUNDING 
FY2023 
FY2024 
FY2025 
FY2026 
FY2027
TO DATE
Current Year Capital 
$ 
- 
1$ 
100,0001$ 
100,000 
;$ 
100,000 
|$ 
100,000 | $ 
100,000
Utility Budget/Sewer Cap Maint Fund
Transfer to CNR
Short/Long-term Bonds
LoCIP (detail in section 5 above)
HD [AR 
PRION] 
—
CNR Undesignated Fund Balance
~
Federal/State Grants (detail in section 5)
Other (detail in section 5 above)
TOTALS 
5
-.|$ 
100,000|$- 
100,000 | $ 
100,000 
|$ 
100,000 | $ 
100,000

“WATER” CAST IN COVER
FINISHED GRADE —\
48 in. minimum depth
Curb box to be set 2 ft. or less
from property line
~
PROPERTY LINE
laid in 8 inch sand bed
and a 1 ft. sand cover.
1” COPPER TUBING TYPE K
1” CORPORATION STOP
COPPER COMPRESSION
FITTINGS, MUELLER HI5008
OR APPROVED EQUAL
CORPORATION STOP
TO BE INSTALLED AT
45° ABOVE HORIZONTAL
OR AS DIRECTED
EXISTING WATER MAIN
EIR TLL
2 1/2” DIA CURB BOX WITH
COVER TWO PIECES WHICH
EXTEND TO 5’—0" MUELLER
H10350 94 E BUFFALO
1” CURB STOP COPPER TO
COPPER COMPRESSION
FITTINGS MUELLER THREADS
OR APPROVED EQUAL
TIN iri
FOOT nce”
HOUSE SERVICE TO WATER METER
“WATER SERVICE CONNECTION DETAIL
NOT TO SCALE
\
NOTES:
4. Minimum backfill depth- 48 inches.
2. Backfill to be compacted to 95% Sid.
Proctor max. dry density.
3. Existing backfill material may be used;
however, any stones bigger than 4 in.
shall be removed from the trench.

Major/Minor Collector Streets
e 
FY 22 - Daniels Avenue (Separate funding request, CNR)
e 
FY 22 —Niantic River Road (#194 north to Route 1) (Separate funding
request, CNR)
Sub-class N/S & E/W local connectors
e 
FY 22 Oil Mill Road (Separate funding request, CR)
e 
FY 23 Goshen/Spinnaker/Country Club
e 
FY 26 Quarry Road/Leary Drive/portion of Shore Road (Lindros to Quarry)
Neighborhood Roads
e 
FY 23
o 
Tiffany Ave, Savi Ave, Cherry St, Willow St, Cedar St, East Brook
Dr.
o 
Norman/Vivian
e 
FY 24
o 
David/Wild Rose Place & Avenue/Avenue A/Summer/William
o 
Third/Fourth/Middle from Daniels to Fourth/High from Daniels to
Fourth
e 
FY 25
o 
First/Second/ Middle from Daniels to First/High from Daniels to First
( 
. 
o 
Pine Street, Strosberg Road, Hamast Ave, Woodland Rd
e 
FY 26
o 
Perry/Alice/Linda/Oak/Anita/Lee/Division/Betty
e 
FY 27
o 
Gunshot, Race, Lanyard, Windward. Millstone East
Eversource has completed it sales for natural gas installations on the following
roads:
e 
Kingfisher Way
Woodlawn Ave
Sandy Hollow Drive
Mackenzie Road
Kestrel Lane
It would be cost effective if the remainder of the neighborhood roads were also
completed at the same time. Those roads are:
e 
Edgewood Ave
Graham Street
Miner Ct
Hamel Ct
Woodlawn Ct
Quail Street
Robin Street
Lark Street

e 
Thrust Street.
My recommend is that the Department place in its budget request for addressing
these roads in FY 23 and FY 24. Sandy Hollow’s concrete curbing replacement
will be requested for FY23 with the paving funding requested on FY 24.
Eversource will be releasing additional roads next year. | will keep you informed
when that happens.

TOWN OF WATERFORD
CAPITAL PROJECT REQUEST FORM
2022-2023 FISCAL YEAR REQUEST
DEPARTMENT/AGENCY 
CONTACT PERSON
Utility Commission 
Neftali Soto - Chief Engineer
PROJECT NAME 
DEPARTMENT PRIORITY
Small Metal Storage Building 
4
DESCRIPTION AND JUSTIFICATION (déscribe the type, purpose & anticipated-accomplishments of the project)
The purpose of this request is to secure funding for the construction of a small (40' x 60’) storage building to be sit at the southwestern corner of the
Municipal Complex site (the top of the hill). In 2007 the WUC maintenance shop was expanded from 3,100 sf. to about 8,700 sf. At that time,
additional space over the 8,700 sf planned was needed to accommodate current and future needs. Wetlands to the west and an embankment to the east
of the building limited extend of the expansion. Since 2007, our operations have expanded. We have more staff, and more equipment; therefore, the
need for more space. 
Additional staff, equipment, infrastructure, fleet, storage and inventory parts necessitates for additional space. Although our
staff organizes the confines of the shop to maximize its use, the shop is getting a crowded. Please note that our shop is (sometimes) use to store
equipment from other departments. This small storage building will be used to store equipment, materials, accessories, and other WUC related
components. Because of the size and progressive aging of our infrastructure, our staff is conducting more in-house preventive and corrective activities
at both, pumping stations and collection system. This results in lower cost as compared to using private contractors. As part of our program to
conduct more in-house activities the WUC requested for the acquisition of a mini-excavator (with accesories) and a skid steer to conduct pipes, and
manholes repairs, as well as clearing and maintaining our cross country easements. FY2] FMP approved.
PROJECT STATUS IF IN PROGRESS:
Under evaluation. Requested by field staff based on the need for space.
LIST OTHER PROJECTS WITHIN YOUR DEPARTMENT OR ANOTHER DEPARTMEN T THAT WILL BE IMPACTED BY"
THIS REQUEST
Department of Public Works. Some Complex land at the planned location will be needed, Planning Dept. CGS 8-24 Report
DESCRIBE THE IMPACT ON DEPARTMENT OPERATING BUDGET (include cost estimate if applicable)
Minimum electricity.
GRANT FUNDING/OTHER FUNDING; if applicable (detailed explanation of grant/other funding, including | the amount, source of
funding, status, town match, if any. Attach award letter if available)
None known.
ATTACH PLAN ESTIMATE, SERVICE AREA MAP AND/OR OTHER SUPPORTING DOCUMENTATION
COST/FUNDING SOURCE
APPROVED
FUNDING SOURCE 
FUNDING 
FY2023 
FY2024 
FY2025 
FY2026 
FY2027
TO DATE
Current Year Capital 
$ 
- 
1$ 
90,000) 
$ 
-