Representative Town Meeting Annual Budget Meeting Materials - Day 4 (linked)

TOWN OF WATERFORD
GENERAL FUND
Y: 10147 INFORMATION TECHNOLOGY
ACTUAL | 2021/2022 2021/2022 2021/2022 2021/2022 2024/2022 2021/2022
2019/2020 | 2020/2021 2020/2021. EXPEND & | DEPT/ APPROVED FIRST RECOMMENDED BD j; BOARDOF | RECOMMENDED BOF BOF
ACTUAL RIM = |ADDITIONAL/|ENCUMB AS} AGENCY | COMMITTEE | SELECTMAN OF SELECTMEN FINANCE BD OF FINANCE | Request$ | Request %
ON EXPENDED | APPROP. | TRANSFERS OF V/1/21_ | REQUEST (12/6/20) RECOMM (2/2/21) REDUCTIONS (GAZI) Increase Increaxe
IPEND 9 8,000 8,000 7,000 7,000 7,000 7,000| #DIV;
.A. cu 612 612 536. 536 536 536] #DIVA!
BTOTAL 9 9 9 9: 8,612 8,612 7,536 7,536 7,536 7,536| #DIV/o!
PAIRS 718,914 773,708 454,008! 787,846 787,846 787,846 787,846 787,846 14,138. 1.83%!
TOTAL] 718,914 773,708 0 454,008 787,846, 787,846 787,846. 787,846 0 787,846 14,138: 1.83%
EM. 34,460: 53,260 48,115 58.160 $8,160 51,260 31,260 51,260 | 0.00%
TOTAL 34,460 51,260 0 48115 58,160 $8,160 51,260 $1,260 0 51,260 0 6.00%:
AL 753,374 824,968 G 502,123 854,618 854,618 846,642 846,642 0 846,642 21,674) 2.63%:


Information Technology
Committee
Town of Waterford_
BUDGET FUNCTION
_.@ Information Technology Committee is formed by Town of Waterford municipal department heads or their
appointees, as well as persons chosen by the Board of Finance and Representative Town Meeting.
This committee approves all town Information Technology purchases throughout the year, and plans and approves
the !T needs and emergency purchases throughout the year.
All information is planned with the Board of Education IT Director, and any items that can be purchased together
(Town and BOE) are.

IT Committee , 2
Fiscal Year 2022
Town of Waterford
The Town of Waterford Information Technology requested budget for fiscal year 2021-2022 is enclosed. TheIT = -
budget is split into two parts; :
¢ Service Contract and Repairs — $7878,846. This is the larger of the two portions, and encompasses
almost all service and maintenance contracts for all town departments. This was done to show town
officials how much is spent on IT related maintenance in one budget. Additionally, the Town’s service
contract with the Board of Education is contained here.
« Computer Equipment and Software — $51,260. This contains hardware items for the IT budget, and
the software and miscellaneous equipment line item that deals with unexpected needs or repairs.
e The total budget request between both areas is $846,642, an overall increase of 2.63%.
The Town of Waterford IT Committee meets regularly to move forward important IT projects, both large and
small. The overall health of the Town of Waterford’s IT infrastructure is good — we are in a position to not make
large scale purchases, but focus on the maintenance and overall health of our network and various systems. The
most important focus of the IT Committee is to keep the town’s data secure, existing systems up to date, and to
ensure no duplication of systems.
The items listed in the chart are some of the largest additions to this year’s budget, and explained below.
| Police Department Mobile Data Computer lease $30,200 — annually, for a three year lease
Cylance cyber security renewal $21,000 — paid up front, three year term
| Training — Cyber security and MUNIS training $11,000
Rec and Park/Senior Services software $8,300 annually, replaces a nineteen year old system
| IT Chairman stipend $8,000 annually
Meraki software maintenance — Public Works $3,670 — three year term
Email - elected town officials (BOF, RTM, BOS) | $2,400
Police Department Mobile Data Computer lease- The Police Department’s mobile data computers were
leased four years ago, on a three-year lease. The town currently own the MDCs, and has experienced out of
lease repair issues. These items are not like a desktop computer, they are in use 24/7, and in all-weather
environments. This lease includes mounts, docking stations, wiring, and related equipment.
Cylance cyber security renewal — In October 2018, the Town of Waterford suffered a crippling cyber-attack,
and our ability to work was shut down for a week. Numerous technical experts were contacted during the
recovery phase; Cylance was the overwhelming recommendation to purchase to protect our data. At the time, an
emergency purchase was made, good for three years. The next three-year cycle is included in this request.
Training — Cyber security and MUNIS training — The main issue with cyber security is the employees that
unwittingly compromise systems. This was the genesis of the aforementioned data breach, and has occurred
several times recently, Employee training (recommended by the annual IT audit) and continuing education in
MUNIS make up this request, which is a completely new area of the IT budget.
Rec and Park/Senior Services software — The Town of Waterford currently uses Vermont Systems “Rec Trac”
as a cataloguing and tracking system for numerous items — field usage, program signup, equipment availability,
and other areas. Rec Trac has been used since 2001, and is due for a significant, and very expensive upgrade.
Additionally, Rec Trac is very proprietary, and uses it’s own credit card processing, which is not in line with the
Town’s current credit card service — Invoice Cloud. Rec and Parks and Senior Services consulted other nearby
agencies, and found “Ree Desk” an up-to-date and streamlined competitor, that interfaces with Invoice Cloud.
IT Chairman stipend — The First Selectman has agreed to fund a stipend for the IT Chairperson, the IT
Committee then raised the stipend amount.

IT Committee
Fiscal Year 2022
Town of Waterford
Meraki software upgrade — There are multiple Cisco Meraki access points in various buildings throughout
town, part of a three year upgrade to allow centralized control of all wireless access points. This request is for
three-year maintenance and software upgrades for the Public Works building, only one year was purchased by
the building committee when the items were installed.
Email - elected town officials —- All Town official business should be conducted via Town of Waterford emails,
for FOIA purposes and protection of those elected officials from using their personal accounts. This request
purchases additional licenses necessary to allow this.
The main increases in the Software maintenance area are due to replacement of aged systems (Rec &
Park/Senior Services,) lease renewal and upgrades (Police MDCs and body camera additions) and the Town’s
cyber security three year contract.
Another increased area is in training, for which our town has never designated money. Blum Shapiro, our town’s
financial auditor, provides an annual recommendation report for the town’s information technology. From Blum
Shapiro’s audit;
“Cybersecurity has reached a new crossroads. Towns can no longer have a "wait and see" attitude
toward securing operations and data. Proactively assessing and managing operations and IT
environment(s) in anticipation of cyber threats is critical. Managing your organization's risk to cyber
threats starts with a consideration of the following :
+ Cybersecurity is now considered a key risk by most Boards..
+ Global spending on cybersecurity is projected to increase each of the next 10 years.
+ Nearly 70% of funds expended due to a cyber event are unrecoverable.
+ Ransomware attacks force the majority of impacted entities to pay to get their data back.
+ The scale of data breaches and lost funds due to phishing and town email compromise is
exponentially trending upward.
° Most towns do not know all locations where personal/confidential information is stored and/or how it is
protected.
+ With the most frequent cybersecurity attack vector migrating from the network perimeter, directly to the
individual user, everyone who touches technology can be a point of exposure.
As such, cybersecurity strategies require a new approach to identify where critical information exists that
needs to be protected, a new way of foreseeing and deterring the threats that could result in the theft of
information or the loss of funds, and a new way to understand the overarching corporate risk associated
with cyber-attacks. ”
The larger maintenance contracts have been discussed with the vendors for reductions, some resulted in
lowering costs. Constant contact is maintained with Board of Education IT Director Ed Crane regarding needs
for the Town’s IT budget, as well as preparation for future planning.

iT Committee » 4 |
Fiscal Year 2022
Town of Waterford
BUDGET EXPLANATIONS BY CATEGORY
Service Contracts and Repairs
IT Service Contract with the Board of Education — $1,251.00 increase - The attached document shows the
increase in personnel covered by the BOE/Town agreement.
Internet Access (Connecticut Education Network) — $60 decrease - There was a 2% reduction from CEN this
year. This is for the Library, Youth Services, and the Community Center.
IT Chairman Stipend — $8,000 increase, there was no line item for this last year.
Firewall Security Support — $11.00 increase for rounding purposes.
Anti Virus Support — $21,000 increase. A three-year purchase was made for Cylance software, it will not need
to be paid until 2025, at which point it will be co-termed.
Website Annual Licensing and Support — No increase.
VMWare Enterprise - No increase. Two years ago the town increased from two hosts to three hosts as part of
an overhaul of the virtual framework, maintaining the virtual environment for the Town’s network.
Barracuda Essentials — No increase. Email spam protection, this is a shared cost with BOE (1/3)
SSL — Renewal of security certificates — No increase. The Town now has more SSL services, due to 2018
capital purchase. SSL certificates bind a secure connection from a web server to a browser.
Domain renewals — No increase, done on a three-year cycle, Waterfordct.org and Waterfordpolice.org need to
be renewed this year.
Security Cameras software and upgrades — $500.00 increase, switching existing cameras into the Milestone
system.
Technician Travel ~ No change.
Technician overtime — No change, nighttime streaming of meetings has become a large portion of this.
Cisco Smartnet - $506.00 increase. Covers all Cisco maintenance — phones, switches, and core switches,
warranty replacement and repair.
Cisco Managed Services - $620.00 increase (3%) Labor and expertise for Cisco Smartnet.
Software maintenance - $25,865.00 decrease.
e Negotiated lower costs for Harris radio contract and Central Square police software.
Additions to this area
Crown Castle fiber — Part of town-wide camera project
Eaton UPS — Battery backup for town virtual infrastructure
Everbridge - EOC mass notification software
Kronos for Human Resources — Time keeping and attendance town-wide

IT Committee 5
Fiscal Year 2022
Town of Waterford
¢ Meraki contract for Public Works —3 years, wifi in new building
® Milestone camera access —~ Purchased through PW building, cornerstone piece for cameras
© Mobile Data Computers — In car computers for police department, 3 year lease
e RecDesk— Rec & Parks, Senior Center software, replaces “Rec Trac” software
¢ Zoom video conferencing —-FOIA compliance due to COVID-19
Removals from this area
© Criticall annual software license - WECC Dispatch software
e International agreement — Public Works (Garage)
e Livescan AFIS machine — Police Department fingerprinting, mandated statewide replacement with
“IDEMIA” machines this present (2020-2021) winter
e Vermont Systems “Rec Trac” — Rec & Parks and Senior Services software
Mobile Data Computer lease — The current lease on Mobile Data Computers for the Police Department is up,
and the computers were extended for an additional year and this was removed from the budget.
Cisco Telephone upgrade ~ No change The Cisco phone system is a shared system with the BOE, the BOE is
paying for two servers, the Town is paying for one.
Equipment and Software
Servers and Server Support - Physical Servers — $3,000 increase- The Town still needs physical servers for a
limited number of uses. The virtual servers also need maintenance and some smaller additions to keep the large
infrastructure item running problem-free. Hard drives, backup items, and other support items are needed to
maintain the Town’s fleet.
Windows licensing upgrade for servers — No change — Microsoft licenses for physical servers.
Software/Miscellaneous Equipment — $3000.00 increase - Items break during the year, and software needs to
be upgraded. This continues to allow for the Town to plan for IT requests without having to consistently ask for
“emergency” requests.
Printer Service Calls - removed, will be dealt with by the “miscellaneous” line item.
Vision CAMA software upgrade — $5,000 decrease. Included in the software maintenance area.
Veeam backup — $2,400 increase (new.) Software renewal for the Veeam backup system.
Tape Drives — No increase LT-07 tape media for disaster backup/recovery. The tape drives are on a constant
rotation, the oldest are dropped off and replaced ~ this is the item that was most helpful during the October 2018
data breach.

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