WSS FTA Title VI Complaint Procedure

Waterford Senior Services Title VI Complaint Procedure 
 
Any person who believes she or he has been discriminated against on the basis of race, color, or 
national origin by the Waterford Senior Services may file a Title VI complaint by completing and 
submitting the Waterford Senior Services Title VI Complaint Form. The Waterford Senior 
Services investigates complaints received no more than 180 days after the alleged incident. The 
Waterford Senior Services will process complaints that are complete. 
 
Once the complaint is received, the Waterford Senior Services will review it to determine if our 
office has jurisdiction. The complainant will receive an acknowledgement letter informing 
her/him whether the complaint will be investigated by our office. The Waterford Senior Services 
will notify the Connecticut Department of Transportation’s Title VI Coordinator of any Title VI 
complaints filed, within 10 business days of receipt. 
 
The Waterford Senior Services has 60 days to investigate the complaint. If more information is 
needed to resolve the case, Waterford Senior Services may contact the complainant. The 
complainant has 10 business days from the date of the letter to send requested information to 
the investigator assigned to the case. If the investigator is not contacted by the complainant or 
does not receive the additional information within 10 business days, the Waterford Senior 
Services can administratively close the case. A case can also be administratively closed if the 
complainant no longer wishes to pursue their case. 
 
After the investigator reviews the complaint, she/he will issue one of two letters to the 
complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the 
allegations and states that there was not a Title VI violation and that the case will be closed. An 
LOF summarizes the allegations and the interviews regarding the alleged incident, and explains 
whether any disciplinary action, additional training of the staff member, or any other action will 
occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the 
letter or the LOF to do so. 
 
A person may also file a complaint directly with the Connecticut Department of 
Transportation, Office of Contract Compliance, Attn: Title VI Coordinator, 2800 Berlin 
Turnpike, Newington, CT 06111; or directly with the Federal Transit Administration, at FTA 
Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.