Med Ride Brochure FY20-21

For Ride Reservations:
PHONE: 860-848-5910 x2
FAX: 860-848-5917
When calling to request a ride, be ready to
provide:
e Physician’s name,
¢ Complete address of your destination,
© your appointment time, and
«your return trip pick up time.
Reservation requests will be taken
from 8:30 am to 4:00 pm
Monday — Friday
Please be ready at your scheduled
pick up time.
Cancellations must be made 2 hours prior to
the scheduled pickup time by calling Monday
through Friday between 8:30 am and 4:00
pm. Improper notification of a cancella-
tion will result in a charge of a one way trip
and may result in suspension of service.
Visit ECTC’s website www.ectcinc.org
for information on other transportation
services such as the travel voucher program
as well as other transportation options in
Southeastern CT.
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2020-2021
Caregiver Mileage
Reimbursement
and
Dial-A-Ride
Medical
Transportation
For Individuals in
Bozrah, East Lyme, Griswold,
Groton, Ledyard, Lisbon,
New London,
N. Stonington, Preston, Salem,
Stonington, and Waterford
who are
60 years of age and older
and/or with disabilities.

Medical Transportation for Individuals who are Seniors or who have Disabilities
MEDICAL TRANSPORTATION FOR SENIOR OR
DISABLED INDIVIDUALS
The Caregiver Mileage Reimbursement and
Medical Transportation program is for adults
60+ and persons with disabilities who are unable
to drive and need transportation to a medical
appointment that is occurring outside of the
hours or area that the town funded
transportation services operates.
This program is provided through the Eastern
Connecticut Transportation Consortium, Inc.
ECTC is a private, non-profit agency that brokers
and provides transit services. This program is
only available to qualifying residents of the
following towns:
Bozrah Senior Services 860-917-5672
East Lyme Senior Center 860-739-5859
Griswold Senior Center 860-376-2604
Groton Senior Center 860-441-6785
Ledyard Senior Center 860-464-0478
Lisbon Senior Center 860-376-2329
New London Senior Center 860-447-5232
N. Stonington Senior Center 860-535-8188
Preston Senior Center 860-887-5581
x104
Salem Municipal Agent 860-859-3873
x125
Stonington Human Services 860-535-5015
Waterford Senior Services 860-444-5839
HOW TO ACCESS THIS SERVICE
Call or visit the Town Representative at the
number listed above to request an Eligibility
Form.
This service is funded through a state grant.
Rides and reimbursements are contingent upon
the availability of grant funds. When funds run
out, the provision of rides will be stopped until
funds become available again.
HOW TO OBTAIN
CAREGIVER MILEAGE REIMBURSEMENT
(for persons unable to drive)
This portion of the grant is for anyone unable to
drive but who has a family member, friend or
caregiver who can drive them. Both the driver
and rider must complete the form : “Request For
Mileage Reimbursement” .
Mileage will be calculated by ECTC based on the
shortest distance. Caregivers are not reimbursed
for mileage from their home to the client’s.
Completed forms must include the appointment
date, start address, destination address, and
must be signed and dated by client and driver
after the last trip is entered.
Participants should submit completed mileage
forms to their local town representative by the
end of the month for processing.
The Town Representative will review the form
for completeness and accuracy. This will include
verification of the caregiver's mailing address at
the time the form is submitted. The town rep
may also conduct random audits to verify that
the trips were made for medical appointments.
The town rep will submit the completed form to
ECTC. ECTC will issue a check to the Caregiver
for the authorized trips performed.
ECTC’S PAYMENT PROCESS
Checks will be processed on the last Monday of
each month for the Caregiver’s “Request For
Mileage Reimbursement” forms received
before noon that day. Reimbursements due in
a total amount less than $10 will be carried
over to the next month or until the $10 limit is
reached. Checks will be made payable to the
Caregiver and mailed directly to them unless
otherwise requested.
HOW TO USE DIAL-A-RIDE SERVICE
Registered participants who cannot have their
needs met by existing services will be provided
a limited number of one-way trips per grant
year (24) or as the grant dollars allow.
ECTC will arrange the medical transportation
for eligible participants. Each trip request will
be reviewed to determine if it can be met by
existing transportation services. If so, we will
refer the client to the appropriate services.
Transportation may be available 24 hours a day
7 days a week provided sufficient notice is
given by the client. Requests must be made at
least 48 hours in advance and can be made up
to 2 weeks ahead. Requests for Monday rides
must be made by the preceding Friday at 2 pm.
Requests left on the answering machine on
weekends & holidays for service for the next
business day cannot be accommodated by this
program.
Please be aware, ALL rides (unless medically
contraindicated) must wear some sort of face
covering while riding in the vehicle.