Grinder Pump Owners Guide

Owners Guide

About the System
Ground 
level
Flow out
(Discharge)
Flow in
(Inlet)
Normal 
operating 
range
Alarm
level
A pressure sewer system consists of a pumping appliance 
installed on your property which is connected to a network of 
pipes from other pumping units in your area. These pipes 
transfer wastewater to the municipal sewer system or 
treatment plant that processes the wastewater. The systems 
installed are driven by the highly-reliable and robust E/One 
grinder pump. The diagram to the right details the grinder 
pump, and below is an example of a pressure sewer network 
across flat, wet, rocky or hilly terrain.
* Your grinder pump station may be different than model shown.
E/One Grinder Pump Station*
E/One Pressure Sewer System Network
To learn more about how the sytem works, scan 
this QR code to watch our overview video.
About

Using the System
DON’T FLUSH THESE ITEMS!
	Fat, oils, and grease
	Diapers or baby wipes
	Tampons, applicators, 	
	
	
sanitary napkins
	Wipes of any kind
	Rags, cloths, towels, 	
	
	
socks, underwear 
	Hair
	Cotton Swabs
	Kitty litter or aquarium gravel
	Rubber or latex items
	Cigarette butts
	Syringes
	Candy/food wrappers
	Disposable toilet brushes
 	Glass
	Metal
	Plastic
	Flammable or 	
	
	
	
hazardous materials
 	Strong chemicals or 	
	
	
paint thinners
 	Seafood shells
 	Any pharmaceutical products
Please do not place any of the items listed below 
into your toilet, sink, shower, bathtub, garbage 
disposal, or other drain. When the wrong 
thing is flushed, results can include costly 
damage to your grinder pump, backups on 
your property, problems at your local 
wastewater treatment plant, or be 
harmful to the environment. Even if 
the label reads “flushable,” it’s safer 
to place the item in a trashcan.
SAVE MONEY 
BY PREVENTING SEWER PROBLEMS
DON’T FLUSH ME!
Using

Property Care
Important Safety Tips
•	 Do not touch the valves
•	 Do not turn off the power to 
the pump unless in response 
to a broken discharge pipe
•	 Do not block the vent on the 
pump station
•	 Do not cover the pump station lid
Require Further Information About E/One Pressure Sewer Systems? 
Learn more by visiting eone.com or by scanning this QR code.
Making Home Modifications?
Contact E/One or your local distributor if you are 
making modifications to your home which may 
affect the system, such as installing a spa, an 
oversized tub, or extending the house over or 
near the unit or discharge pipe.
Digging In Yard
Take care when digging in the yard near the 
pump station or the discharge pipe. If you do 
accidentally break any pipeline, call the 
phone number located on the back of this 
pamphlet immediately and minimize use of 
water in the house. Do not attempt to repair 
the system yourself. 
Keep Pump Station Accessible
Ensure access is available to the pump station at 
all times. Keep plant growth and other debris 
away from the unit.
Long Vacations
If you go on vacation for an extended length of 
time, flush the system before you go away. Run 
clean water into the unit until the pump 
activates.  Turn off the water and allow the 
grinder pump to run until it shuts off 
automatically. If you have a duplex unit (two 
pumps), special attention must be taken to 
ensure that both pumps turn on when water is 
added to the tank.
Property

Alarm Going Off?
•	
If the alarm light is still active after an hour, call the phone 
number on the back of this pamphlet as a service 
appointment may be needed. If the alarm sounded and the 
system subsequently cleared itself, you should consider 
what caused this to happen.
•	
The system has a 24-hour emergency storage capacity, 
depending on water usage, so any repairs should be carried 
out within the 24-hour period. Please try to minimize the 
amount of wastewater going into the system.
•	
If you notice any irregularity with the unit, such as the 
alarm sounding frequently, then call the phone number 
located on the back of this pamphlet.
Follow these easy steps to silence your alarm and determine if a service appointment is needed.
Press the button 
located under the 
alarm panel to 
silence alarm. 
This will turn off the 
sound of the alarm.
However, the alarm 
light will continue to be 
lit. Limit water usage.
Wait an hour 
and then check to 
see if the light on 
the alarm panel is 
still on. 
If the light is off, the 
system is no longer 
in alarm; no further 
action is required.
If the light on the 
alarm panel is still 
lit after an hour:
call the phone 
number on the back 
of this pamphlet so 
that a service 
appointment can be 
scheduled.
When calling to 
make your service 
appointment:
Please leave your 
name, home address 
and telephone 
number so that a 
visit can be 
scheduled.
Step 1
Step 2
Step 3
Step 4
Press Button
Wait an Hour
Light Still On?
Call Service
Need to Schedule a Service Appointment?
Find your local distributor’s contact information by scanning this QR code.
DO NOT ATTEMPT TO REPAIR THE UNIT YOURSELF
Troubleshooting

Troubleshooting
Here are solutions to the most 
common questions or situations.
Is my system damaged and in need        
of repair? 
•	
If the alarm sounds, follow the alarm 
procedure on the previous page.
•	
If there is a break in the discharge pipe, turn 
off the power to the pump. 
•	
Report the damage by calling the phone 
number located on the back of this 
pamphlet and minimize water usage until it 
is repaired. 
•	
Make sure the service person has easy and 
safe access to the pump for repair.
•	
If it is a water supply pipe, turn off your water 
supply and contact a plumber for repair.
Is the unit emitting an odor?
When operating normally there should be no 
noticeable odors coming from the unit. If you 
detect an odor, the unit may need flushing. Just 
run clean water down your kitchen, laundry or 
bathroom sink for about 10 minutes. If the odor 
remains, call the phone number located on the 
back of this pamphlet.
Noticing wet spots around the pumping 
unit or the discharge pipe?
The pumping unit and discharge pipe are totally 
sealed. If you notice wet spots around the unit or 
pipe and there has not been any recent rain, call 
the number located on the back of this pamphlet.
Is the alarm going off when it rains?
It means rainwater may be getting into your 
system and overloading it. Contact your plumber 
to investigate.
Has there been a power failure?
Reduce water use where possible. The alarm 
may activate until the unit clears itself. If the 
alarm remains on for over an hour after the power 
has been restored, call the phone number located 
on the back of this pamphlet.
Is the neighbor’s alarm going off and 
they are away?
Call the phone number located on the back of this 
pamphlet immediately and report the problem. 
Do not investigate the problem yourself.

 
2773 Balltown Road, Niskayuna, NY 12309-1090 
Tel 518.346.6161   Fax 518.346.6188
eone.com
A Precision Castparts Company
LM000403 Rev G
10/22