Guide to Online Permit Applications (PDF)

How to Apply for a Building Permit  
 
 
 
Log In and Select the Municipality and Permit Type 
☐ Go to: https://citysquared.com/#/app/WaterfordTownCT/landing 
☐ You must be registered and have an account with City Squared. If you have not done so 
already, see “How to Register/Create User Login for City Squared”. 
☐ Once you are logged in, select the municipality “Town of Waterford, CT”.  
☐ In the white box in the center of the page choose the permit category that applies to your 
project, and then choose the permit type you wish to apply for. 
 
 
 
 
 

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 
Step 1: Select Permit Type 
☐ Complete the Detailed Description and remaining fields. Click on “Next” in the bottom 
right-hand corner. 
 
 
 
Step 2: Parcel Selector 
☐ Search the job site address under “Find Your Property”. You can enter only the street 
number, street address, or both. Select the correct address. Click on “Next” in the 
bottom right-hand corner. 
 
 
 

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 
Step 3: Contractor Selection 
☐ Select the contractor. In the search bar type in the contractor and select the magnifying 
glass icon next to the search bar. Add the appropriate contractor. Verify the roles are 
correct under the contacts; select the applicant by checking the applicant box next to the 
appropriate contact. You can only have one applicant. Click on “Next” in the bottom 
right-hand corner. 
 
 
 
Step 4: Document Upload 
☐ Upload the drawings, site plan, survey, and/or construction documents. You can drag and 
drop documents onto the “Drag and Drop or click here to upload” box on the screen. You 
can also click on “Drag and Drop or click here to upload” to select files to upload. Click on 
“Next” in the bottom right-hand corner after associating the Document with the 
corresponding document type.  
 
 

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 
Step 5: Online Signature 
☐ Sign where the screen prompts you. Please enter the name exactly as shown on the 
screen. Click on “Next” in the bottom right-hand corner. 
 
 
 
 
Step 6: Print Application Online 
☐ You may download the Application Details Summary Page for your records. Click on “Next” 
in the bottom right-hand corner. 
 
 
 
 

Page 5 
 
 
Step 7: Submit Application/Permit 
☐ The “Notify Me about changes to My Application via email” box is automatically 
deselected. When submitting the application on City Squared, DO NOT CHECK THE OPTION 
TO BE NOTIFIED ABOUT CHANGES, unless you want notifications anytime we make an 
update to the application or permit, this will result in a lot of emailed notification, 
sometimes in a very short period of time. 
Click on “Next” in the bottom right-hand corner. Your permit application has been 
submitted and will be reviewed for completion; if additional information is required, a 
staff member will contact you.  
 
PLEASE NOTE:  
Two copies of all uploaded documents must be submitted to our office for the review 
process to begin for all Commercial Permit Applications and for any Residential New 
Homes and Addition Permit Applications. 
 
 
 
 
 

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 
Step 8: Acceptance of Application, Payment of Zoning Compliance  
Fee and start of Review Process 
☐ Once all required information has been received by our office, you will be notified by 
email and phone of any Zoning Compliance Fees due, the amount, and how to pay the fee 
in City Squared. After any required fees are paid, or if no fee is required, your application 
is accepted and will be circulated for review by any applicable officials/reviewers. Each 
reviewer will contact you directly if there are questions or more information is required to 
approve the application. 
 
 
 
Step 9: Payment of Building Permit Fee 
☐ When the review process is complete and the application is approved, you will be 
contacted via email and phone to pay the Building Permit Fees due. After any required 
fees are paid, your permit will be issued and you will be notified when it is available to 
print from your Dashboard in City Squared. 
Payment Processing Fees 
 
Online or  
In-Office 
 
(via web or 
mobile device) 
Credit Cards: 
• 
Visa 
• 
Mastercard 
• 
Discover 
• 
American Express 
Debit Cards: 
• 
Visa 
• 
Mastercard 
• 
Discover 
PayPal/Venmo (when available) 
 
For each transaction, 
The higher of: 
 
2.95% per transaction 
Or 
$3.50 minimum fee per 
transaction 
 
 
 
E-Check/ACH 
$1.00 per transaction 
 
Cash & Paper Check 
No Fee