Sewer Online Payments (PDF)

Contents 
1:  Getting Started ......................................................................................................................................... 1 
1.1 About Customer Web Portal ............................................................................................................... 1 
1.2 New User Sign Up................................................................................................................................ 2 
1.3 Login .................................................................................................................................................... 3 
1.4 Menus ................................................................................................................................................. 4 
1.5 Forgot Password ................................................................................................................................. 5 
2: Home Page ................................................................................................................................................ 6 
2.1 Home – Profile .................................................................................................................................... 7 
2.2 Home – Recent Bill .............................................................................................................................. 8 
2.3 Home – Billing History ......................................................................................................................... 8 
2.4 Home – Billing Options........................................................................................................................ 9 
2.5 Home – Payment History .................................................................................................................... 9 
2.6 Home – Broadcast Messages ............................................................................................................ 10 
2.7 Home – Customer Support ............................................................................................................... 10 
2.8 Home - Billing Graph ......................................................................................................................... 10 
2.9 Contact Us ......................................................................................................................................... 11 
3: Profile ...................................................................................................................................................... 12 
3.1 Profile – Manage Profile ................................................................................................................... 12 
3.1.1 Profile – Mailing Address ........................................................................................................... 13 
3.1.2 Profile – Bill Delivery .................................................................................................................. 14 
3.1.3 Profile – Auto Payment .............................................................................................................. 15 
3.1.4 Profile – Contact Information .................................................................................................... 16 
3.2 Change Password .............................................................................................................................. 18 
4: Payment .................................................................................................................................................. 19 
4.1 Make Payment .................................................................................................................................. 19 
4.2 Payment Confirmation ...................................................................................................................... 20 
4.2.1 Credit Card Confirmation ........................................................................................................... 20 
4.2.2 Confirm E-Check ......................................................................................................................... 21 
4.2.3 Transaction Result ...................................................................................................................... 22 
5: Billing Information .................................................................................................................................. 23 
5.1 Current Bill ........................................................................................................................................ 23 

5.2 Account History ................................................................................................................................. 25 
5.2.1 Change Dates ............................................................................................................................. 25 
5.2.2 Billed Graph ................................................................................................................................ 26 
5.2.3Transaction Type ......................................................................................................................... 26 
5.2.4 Print Transactions ...................................................................................................................... 26 
5.2.5 Copy Transactions ...................................................................................................................... 26 
5.3 Payment History ................................................................................................................................ 27 
5.3.1 Change Dates ............................................................................................................................. 27 
5.3.2 Payment Graph .......................................................................................................................... 28 
5.3.3 Payment Method ....................................................................................................................... 28 
5.3.4 Print Result ................................................................................................................................. 28 
5.3.5 Copy Transactions ...................................................................................................................... 28 
5.4 Usage History .................................................................................................................................... 29 
5.4.1 Change Dates ............................................................................................................................. 29 
5.4.2 Usage Graph ............................................................................................................................... 30 
5.4.2 Select a Service Type .................................................................................................................. 30 
5.4.3 Print Transactions ...................................................................................................................... 30 
5.4.4 Copy Transactions ...................................................................................................................... 30 
6: Service Requests ..................................................................................................................................... 31 
6.1 Request New Service ........................................................................................................................ 31 
6.2 Transfer Service Request .................................................................................................................. 33 
6.3 Terminate Service Request ............................................................................................................... 35 
6.4 Request Service Call .......................................................................................................................... 36 
7: Index ........................................................................................................................................................ 37 
 
 

Customer Web Portal 
CUSI 
1 
1:  Getting Started 
 
1.1 About Customer Web Portal 
 
Customer Web Portal (CWP) is the online connection between customers and their utility billing 
information.  With the easy-to-use interface, customers can quickly perform the following tasks: 
 
View Current Bill 
 
Make Payments 
 
View Account, Payment, or Usage History 
 
View History Graphs 
 
Manage Mailing Address 
 
Manage Bill Delivery Method 
 
Sign-up Auto Payment 
 
Manage Contact Information 
 
Request New Service 
 
Request a Service Call 
 
Request a Service Transfer 
 
Request a Service Termination 
 
E-mail Customer Service 

Customer Web Portal 
CUSI 
2 
1.2 New User Sign Up 
 
Before being able to access the Customer Web Portal, each customer must complete the 
Registration page.  The customer must provide specific information which matches the account 
information (account number and customer name) in the billing system.  It is recommended to 
have a copy of the billing statement on hand.   
Follow these steps to Register for CWP: 
1. Select the Customer Type for the account. 
 
When the customer is an Individual, the First and Last Name must match the 
customer’s name in the billing system. 
         
 
 
When the customer is a Business, the Business Name must match the business 
name in the billing system. 
         
 
2. Type the First and Last Name for the user. 
 
If the customer type is Business, the Business name is also required. 
3. Type the Account No. of the customer.  The Account Number is found on the statement.  
All Locations associated with the Account Number will be linked to the email address. 
4. Type and Confirm an Email Address in the Email Address and Confirm Email Address 
fields.  This email address is used for logging into the portal. 
5. Type and Confirm a Password in the Password and Confirm Password fields.  Passwords 
are case sensitive and must match when registering. 
6. Type a Secret Question.  This question is used for recovering a lost Password.  This can 
be any question the user desires to use. 
7. Type the Answer to the Secret Question.   
8. Check the checkbox to Agree to the Terms and Conditions for this site. 
9. Click the Register button. 

Customer Web Portal 
CUSI 
3 
Registering allows the billing system to track who makes changes to Customer Information 
through the Web Portal. 
 
1.3 Login 
 
 
 
Customers must log in to the Customer Web Portal to access their account. 
 
 
 
Follow these steps to Log In to CWP: 
1. Type the Email Address and Password used during Registration. 
 
Note: Passwords are case sensitive and must be entered exactly as it was 
registered. 
2. Click the Sign In button. 
 
 
 

Customer Web Portal 
CUSI 
4 
1.4 Menus 
 
The CWP provides two (2) methods of navigating within the site, the Menu Bar and the Action 
Links.  The Menu Bar is located near the top of the page between the page banner and the page 
content sections.  This is an example of the Menu Bar: 
 
 
The Action Links are located on the left-hand side of the page, below the Profile section.  This is 
an example of the Action Links: 
 
The Menu Bar and the Action Links provide two (2) routes to the same destination/page within 
CWP.  For example, clicking the Account History Action Link is the same as selecting Account 
History from the Billing Information drop-down list.  Both actions will display the Account 
History page. 
 
 

Customer Web Portal 
CUSI 
5 
 
1.5 Forgot Password 
 
The Forget Password page allows the customer to receive a temporary password, when they 
lose or forget their password.  When this occurs, they must use the Forgot Password process.  
This is an example of the Forgot Password page. 
 
Follow these steps to use the Forgot Password function: 
1. Type the Email Address (User ID) entered during registration in the User ID field. 
2. Click the Retrieve Question button to display the Secret Question created during 
registration. 
3. Type the Answer to the Secret Question in the Your Answer field.   
 
Note: The Answer is case sensitive and must be entered exactly as it was 
during registration. 
4. Click the Submit button to update the password in CWP with a temporary password. 
 
Note: The Cancel button is locked out once, the Submit button is pressed. 
If the Secret Question is answered correctly, an Email is sent containing a temporary password 
to the Email Address.  The password is case sensitive and must be entered exactly as displayed 
in the Email. 
After logging in to CWP with the temporary password, the customer should update their 
password with a new user-created password.  This is covered in more detail in the Change 
Password Section on page 18. 
 
 

Customer Web Portal 
CUSI 
6 
2: Home Page 
 
The Home Page is displayed when the customer logs in.  The Home Page is the control center for CWP.  
It provides the customer with vital information and access to account function in a clear and concise 
manner.  Here is an example of the Home Page: 
 
The section on the left-hand side of the page displays Customer Information and the Action Links.  This 
section is visible on all pages in CWP.   
The Home Page shows the following information: 
 
Profile 
 
Recent Bill 
 
Billing History 
 
Customer Support 
 
Billing Options 
 
Payment History 
 
Broadcast Messages 
 
 

Customer Web Portal 
CUSI 
7 
2.1 Home – Profile 
 
 
The Profile section displays the customer’s Account Number, Mailing Address, Primary Phone 
Number, and Account Balance.  Here is an example of the Profile Section: 
 
 
The Manage Profile link is used to view or change the customer’s 
 
Mailing Address 
 
Billing Options 
 
Auto Payment Options 
 
Contact Information 
More information about Manage Profile is found in Section 3.1 on page 12. 
The Change Password link allows the customer to change their password.  More information is 
found in section 3.2 on page 18. 
The Log Out link is used to disconnect from CWP. 
 
 
 

Customer Web Portal 
CUSI 
8 
2.2 Home – Recent Bill 
 
The Home Page’s Recent Bill section displays information about the most recent bill and 
payment for the selected location.  This is an example of the Recent Bill section: 
 
The most recent bill’s Bill Status is Un-Paid until the bill is paid, then the status changes to Paid. 
When the billing system has transactions waiting to be posted, Account Due (Un-Posted) 
displays the amount to be posted to the account. 
The Total Balance displays the account balance including the amount in payment arrangements. 
Click the View Bill link to display a PDF of the most recent bill. 
 
 
2.3 Home – Billing History 
 
The Home Page’s Billing History section displays the last three (3) bill transactions from the 
customer’s Account History for the selected location.  This is an example of the Billing History 
section: 
 
To see more Billing History click the View Detailed History link or select Account History from 
the Menu Bar or Action Link. 

Customer Web Portal 
CUSI 
9 
 
2.4 Home – Billing Options 
 
The Home Page’s Billing Options section displays the Auto Pay and Bill Delivery settings.  This is 
an example of the Billing Options section: 
 
To change the Billing Options, click the Edit link or click the Action Link Manage Profile. 
More Information about Manage Profile is found in section 3.1 on page 12. 
 
 
2.5 Home – Payment History 
 
 
The Home Page’s Payment History section displays the last three (3) payment transactions from 
the customer’s account history for the selected location.  This is an example of the Payment 
History section: 
 
To see more history, click the View Detailed History link or select Payment History from the 
Action Link or the Menu Bar. 
 
 

Customer Web Portal 
CUSI 
10 
 
2.6 Home – Broadcast Messages 
 
 
The Home Page’s Broadcast Messages section displays important messages from the billing 
company.  These messages may be a general message to all customers or a message specific to a 
customer’s account only.  This is an example of the Broadcast Message section: 
 
Customers should call the billing office when a message requests specific customer information. 
 
 
2.7 Home – Customer Support 
 
 
The Home Page’s Customer Support section provides a quick link for contacting the billing 
company.  Click the Request Customer Support link to open the Contact Us page to send an 
Email to the billing company. 
More information about the Contact Us page is found in section 2.9 on page 11. 
 
 
 
2.8 Home - Billing Graph 
 
The Home Page’s Billing Graph section displays the billed amounts for the last three (3) bills.  
This is an example of the Billing Graph section: 
 
To see a graph of more than the last three (3) bills, click on Account History from the Menu Bar 
or the Action Links. 

Customer Web Portal 
CUSI 
11 
 
2.9 Contact Us 
 
The Contact Us page allows the customer to send an Email to the billing company.  This is an 
example of the Contact Us page: 
 
Follow these steps to contact the billing company: 
1. Type or change the Name as needed (this is automatically entered from CWP). 
2. Type or change the Email as needed (this is automatically entered from CWP). 
3. Type the reason for contacting the billing company in the Description Request field. 
4. Click the Send button to send the email to the billing company. 
 
Click the Cancel button to stop the Email. 

Customer Web Portal 
CUSI 
12 
3: Profile 
 
The information linked to the customer is called the Profile.  This information originates from the billing 
system.  The customer adds to the information by registering to use CWP.  The billing company’s policies 
and procedures will determine which information the customer may add or change. 
 
3.1 Profile – Manage Profile 
 
The Manage Profile page displays customer information for the account.  The billing company 
determines which information the customer is allowed to change.  This is an example of the 
Manage Profile page: 
 
The link on the right-hand side of the page opens the Change Page for the section.  The Change 
Page links are: 
 
Profile – Mailing Address (section 3.1.1) 
 
Profile – Bill Delivery (section 3.1.2) 
 
Profile – Auto Payment (section 3.1.3) 
 
Profile – Contact Information (section 3.1.4) 
Missing links indicate the billing company has disabled the edit feature for the section(s). 
 
 

Customer Web Portal 
CUSI 
13 
 
 
3.1.1 Profile – Mailing Address 
 
 
 
The Mailing Address page allows the customer to change the address of where their bill 
is mailed.  The mailing address is required even if the customer has requested to receive 
an electronic bill through Email.  This is an example of the Mailing Address page: 
 
Follow these steps to change the Mailing Address: 
1. Type the Street Address or P.O. Box in the Address Line 1 field. 
2. Type any Additional Address Information in Address Line 2 & 3 field. 
3. Select the Address Country from the Country drop-down list. 
4. Type the Address City in the City field. 
5. Select the Address State from the State drop-down list. 
6. Type the Address Zip Code in the Zip Code field. 
7. Select the “I agree to the Terms and Conditions” check box. 
8. Click the Save button to update the Mailing Address. 
 
Click the Cancel button to continue without saving the information. 
A confirmation message is displayed if the Mailing Address is successfully updated. 

Customer Web Portal 
CUSI 
14 
 
 
3.1.2 Profile – Bill Delivery 
 
 
 
The Bill Delivery Method page allows the customer to select how they will receive their 
bill.  They may select to receive a Physical Bill or an Electronic Bill.  At least one (1) 
method must be selected to save any changes.  This is an example of the Bill Delivery 
Method page: 
 
Note: The E-Bill Module is required for customers to opt out of receiving a Physical 
Bill. 
Follow these steps to change the Bill Delivery: 
1. Receive a Physical Bill 
 
When checked, the bill is printed and mailed via the Postal Service. 
 
When unchecked, the bill is not printed or mailed out. 
2. Receive Electronic Bill 
 
When checked, a bill notification or an Email with the attached bill is 
sent to the Email address in CWP. 
 
When unchecked, a bill notification or Email is not sent via Email. 
3. Check the “I Agree to the Terms and Conditions” check box. 
4. Click the Save button to update the Bill Delivery Method. 
 
Click the Cancel button to continue without saving the information. 
A confirmation message is displayed if the Bill Delivery Method is successfully updated. 
 
 

Customer Web Portal 
CUSI 
15 
 
 
 
3.1.3 Profile – Auto Payment 
 
 
The Auto Payment Option page allows the customer to setup their account for 
a bank draft or cancel an existing bank draft.  The billing company will 
automatically draft the customer’s bank account for the payment of their utility 
bill and reduces the risk of receiving late fees.  This is an example of the Auto 
Payment Option page: 
 
Note: The ACH Bank Draft Module is required for Draft Auto Payments.  The 
Credit Card Module is required for Credit Care Auto Payments. 
Follow these steps to setup a Bank Draft: 
1. Select Draft from the Auto Pay Type drop-down list. 
2. Select Checking or Savings from the Bank Account Type drop-down list. 
3. Select the Bank Name from the Bank Routing No. drop-down list. 
 
This list is from the billing company.  If a bank is not in the list, it 
will need to be added to the utility billing software. 
4. Click the Change Account button to display the Change Account No 
field.   
 
For security purposes, only the last four (4) digits are displayed, 
when the setup is complete. 
5. Type the Account Number in the Change Account No field.  This is 
account where the draft will be drawn. 
 
 

Customer Web Portal 
CUSI 
16 
6. Select the desired Auto Pay Option from the drop-down list.  This gives 
the customer additional control over the amount to be drafted from 
their account.  The options are: 
 
None: This allows the full bill amount to drafted. 
 
Maximum Amount: This allows the customer to set the 
maximum amount to be drafted from their account.  
 
Fixed Amount: This allows the customer to set the amount to 
be drafted each month. 
7. Check the “I agree to the Terms and Conditions” checkbox. 
8. Click the Save button to update the Auto Payment Method. 
Follow these steps to stop Auto Payments: 
1. Click the Manage Profile link. 
2. Click the Change Auto Payment Method link. 
3. Click the Disenroll button to stop the auto payment. 
4. A confirmation window will display, click OK to stop the Auto Payments.   
A confirmation message will display if the Disenrollment is successful. 
 
 
 
 
 
 
 
3.1.4 Profile – Contact Information 
 
The Contact Information page allows the customer to change how they are 
contacted.  The customer may change their Email Address and/or Add or 
Change Phone Numbers.  The following actions may be combined before saving.  
This is an example of the Contact Information page: 
 

Customer Web Portal 
CUSI 
17 
Follow these steps to change the Email Address: 
1. Type the new Email Address in the Email Address field. 
2. Retype the new Email Address in the Confirm Email field. 
3. Check the “I Agree to the Terms and Conditions” checkbox. 
4. Click the Save button to update the Email Address. 
A confirmation message is displayed if the Email Address is successfully 
updated. 
Follow these steps to Add a Phone Number: 
1. Select the type of phone number from the Phone Type drop-down list.  
Each Phone Type may be used once.  If the Phone Type exists, change 
the Phone Type then add a new number or change the phone number. 
2. If the new phone number is the first contact number for the customer, 
check Primary to make it the primary contact number. 
3. Type the phone number beginning with Area Code in the Phone No. 
field. 
4. If an extension is necessary, type it in the Ext: field. 
5. Click the Add link to add the new phone number to the phone list. 
 
Click the Cancel link to stop adding a new phone number. 
6. Check the “I Agree to the Terms and Conditions” checkbox. 
7. Click the Save button to add the phone number. 
A confirmation message is displayed if the Phone Number is added. 
 
 
 
Follow these steps to Change a Phone Number: 
1. Click the Edit link on the phone number to be changed.  This displays 
the phone number in the fields for editing. 
2. Make the necessary changes to the information. 
3. Click the Update link to place the changes in the phone number list. 
a. Click the Cancel link to stop the changes to the selected 
number. 
4. Check the “I Agree to the Terms and Conditions” checkbox. 
5. Click the Save button to update the phone number. 
A confirmation message is displayed if the phone number is updated. 
 
 
 
 
 
 

Customer Web Portal 
CUSI 
18 
Follow these steps to Delete a Phone Number: 
1. Click the Delete link on the phone number to be deleted. 
2. A confirmation message is displayed.  Click the Ok button to confirm the 
deletion.   
3. Check the “I Agree to the Terms and Conditions” checkbox. 
4. Click the Save button to save the deletion. 
 
3.2 Change Password 
 
 
The Change Password page allows the customer to change their password for CWP.  This is an 
example of the Change Password page: 
 
Follow these steps to change the Password: 
1. Type the Existing Password in the Your Current Password field. 
2. Type the New Password in the New Password field. 
a. Note: The Password is case sensitive. 
3. Retype the New Password in the Confirm Password field. 
a. Note: The Password must match exactly. 
4. Click the Submit button to change the Password. 
a. Note: The Cancel button will not function once Submit is clicked. 
A confirmation message is displayed if the Password is successfully updated. 
 
 

Customer Web Portal 
CUSI 
19 
4: Payment 
 
 
4.1 Make Payment 
 
 
The Make Payment page is the starting point for customer payments.  This is an example of the 
Make Payment page: 
 
The Make Payment page displays the total amount due for the selected address.  The customer 
enters the amount of the payment. 
Follow these steps to make a payment: 
1. Select the Payment Method from the drop-down list.  The standard payment methods 
are Credit Card and E-Check.  Only the payment methods accepted by the billing 
company are listed. 
2. Type the Amount of the payment in the Payment Amount field. 
3. Check the “I Agree to the Terms and Conditions” checkbox. 
4. Click the Next button to display the Confirmation Page. 
 
 
 

Customer Web Portal 
CUSI 
20 
4.2 Payment Confirmation 
 
The Payment Confirmation page displays the total payment amount which the customer 
will be assessed and allows the customer to continue or cancel the transaction.  This page 
displays the Payment Mode, Payment Amount, Service Fee and Taxes (if applicable), and 
Total Payment.  The total payment is the amount to be applied to the customer’s payment 
method. 
 
 
 
4.2.1 Credit Card Confirmation 
 
 
 
 
 
This is an example of the Credit Card Confirmation page: 
 
Credit Card information is collected on a secure payment page, which is hosted by the 
payment processor. 
Click the checkbox to fill-in the card billing address with information stored on file on 
the secure payment page. 
When the Confirm button is clicked, the customer is directed to the secure payment 
page to enter their Credit Card information and submit their payment for authorization. 
 
 
 

Customer Web Portal 
CUSI 
21 
 
 
4.2.2 Confirm E-Check 
 
 
 
 
This is an example of an E-Check Confirmation page: 
 
 
 
 
 
Follow these steps to confirm the E-Check payment: 
1. Type the customer’s name in the Name on Account field. 
2. Type the address information in the Address Line 1 field. 
3. If necessary, type additional information in the Address Line 2&3 fields. 
4. Type the name of the banking institution in the Bank Name field. 
5. Type the ABA Bank Routing Number in the Routing No. field. 
6. Type the checking account number in the Bank Account No. field. 
7. Type the check number (optional as some processors require this) in the Check 
No field. 
8. Click the Confirm button to submit the information for authorization.  
This is an example of an ABA Bank Routing Number and Account Number found on a 
check: 
 

Customer Web Portal 
CUSI 
22 
 
 
4.2.3 Transaction Result 
 
If the payment is authorized (Credit Card or E-Check), the Transaction Result Success 
page is displayed.  This page allows the customer to view and print a receipt.  This is an 
example of the Transaction Result Success page: 
 

Customer Web Portal 
CUSI 
23 
5: Billing Information 
 
 
5.1 Current Bill 
 
The Current Bill page allows the customer to view their bill and begin the payment process.  This 
is an example of a Single Location Current Bill: 
 
When more than one (1) address is connected to the account, select the All option in the 
address list. 
 
 
 

Customer Web Portal 
CUSI 
24 
When there is more than one (1) address connected to the account and the All option is 
selected, all locations and their balance due are displayed.  The Total Payable Amount is 
displayed at the bottom of the list.  This is an example of a Multi-Location Current Bill: 
 
Click the View Bill link to display a PDF of the most recent bill.  
Click the Pay Bill link to begin the payment process.  Currently payments are only made to  
one (1) location at a time. 
 
 

Customer Web Portal 
CUSI 
25 
 
5.2 Account History 
 
The Account History page allows the customer to view or print the transaction history for a date 
range on their account.  This is an example of the Account History page: 
 
 
 
5.2.1 Change Dates 
 
 
 
The billing company sets the default number of months of history to display.   
 
 
Follow these steps to change which transactions dates are displayed; 
1. Type the date in the From Date field or click the calendar icon and select a date. 
2. Type the date in the Through Date field or click the calendar icon and select a 
date. 
a. The current date is the default for this field. 
3. Click the Search button to display the transactions which in the date range. 
 
 
 
 

Customer Web Portal 
CUSI 
26 
5.2.2 Billed Graph 
 
The Account History page displays a graph of the Billed Amounts for the customer 
below the transactions.  This is an example of the Billed Amounts graph: 
 
5.2.3Transaction Type 
 
The Transaction Type drop-down list allows the customer to filter the transaction 
display to a specific transaction type. 
 
To see all transaction types, choose Select All.  This is the default selection. 
 
To see only a specific transaction type, choose the desired type from the drop-
down list. 
 
5.2.4 Print Transactions 
 
The Print Result link allows the customer to get a hardcopy of their transactions from 
their printer.  Click the Print Result link select the desired printer.  
 
 
 
5.2.5 Copy Transactions 
 
If the customer is using Internet Explorer, the Copy to Clipboard button is displayed.  
This allows the data to be copy and pasted into another application. 
Customers not using Internet Explorer are able to copy the data by highlighting the 
transactions and pressing Ctrl+C to copy. 

Customer Web Portal 
CUSI 
27 
 
5.3 Payment History 
 
The Payment History page allows the customer to view or print the payment transactions for a 
date range on their account.  This is an example of the Payment History page: 
 
 
 
5.3.1 Change Dates 
 
 
 
The billing company sets the default number of months of history to display.   
 
 
Follow these steps to change which transactions dates are displayed; 
1. Type the date in the From Date field or click the calendar icon and select a date. 
2. Type the date in the Through Date field or click the calendar icon and select a 
date. 
 
The current date is the default for this field. 
3. Click the Search button to display the transactions which in the date range. 
 
 

Customer Web Portal 
CUSI 
28 
5.3.2 Payment Graph 
 
The Payment History page displays a graph of the Payment Amounts for the customer 
below the transactions.  This is an example of the Payment Amounts graph: 
 
5.3.3 Payment Method 
 
The Payment Method drop-down list allows the customer to filter the transaction 
display to a specific transaction type. 
 
To see all payment methods, select All from the drop-down list.  This is selected 
by default. 
 
To see a specific payment method, select the specific method from the drop-
down list. 
 
5.3.4 Print Result 
 
The Print Result link allows the customer to get a hardcopy of their transactions from 
their printer.  Click the Print Result link select the desired printer.  
 
 
5.3.5 Copy Transactions  
 
If the customer is using Internet Explorer, the Copy to Clipboard button is displayed.  
This allows the data to be copy and pasted into another application. 
Customers not using Internet Explorer are able to copy the data by highlighting the 
transactions and pressing Ctrl+C to copy. 

Customer Web Portal 
CUSI 
29 
5.4 Usage History 
 
The Usage History page allows the customer to view or print the usage  for a date range for 
their account.  This is an example of the Usage History page: 
 
 
 
5.4.1 Change Dates 
 
 
 
The billing company sets the default number of months of history to display.   
 
 
Follow these steps to change which transactions dates are displayed; 
1. Type the date in the From Date field or click the calendar icon and select a date. 
2. Type the date in the Through Date field or click the calendar icon and select a 
date. 
 
The current date is the default for this field. 
3. Click the Search button to display the transactions which in the date range. 
 
 
 

Customer Web Portal 
CUSI 
30 
5.4.2 Usage Graph 
 
The Usage History page displays a graph of the Usage for the customer below the 
transactions.  This is an example of the Usage graph: 
 
5.4.2 Select a Service Type 
 
The Select a Service Type drop-down list allows the customer to select the metered 
service to view.  If only one (1) service exists for a location, the drop-down list is 
unavailable. 
 
5.4.3 Print Transactions 
 
The Print Result link allows the customer to get a hardcopy of their transactions from 
their printer.  Click the Print Result link select the desired printer. 
 
5.4.4 Copy Transactions 
 
If the customer is using Internet Explorer, the Copy to Clipboard button is displayed.  
This allows the data to be copy and pasted into another application. 
Customers not using Internet Explorer are able to copy the data by highlighting the 
transactions and pressing Ctrl+C to copy. 
 
 

Customer Web Portal 
CUSI 
31 
6: Service Requests 
 
 
6.1 Request New Service 
 
 
The Request New Service page allows the customer to request the additional service which is 
not currently being billed at their location.  The request sends information entered in a form via 
Email to the billing company for processing.  This is an example of the Request New Service 
page: 
 
 
 

Customer Web Portal 
CUSI 
32 
Follow these steps to Request New Service: 
1. Check the Renting Location checkbox, if the customer is not the owner of the address. 
2. Type the Address Number in the Street Number field. 
3. Type the Street Name in the Street Name field. 
4. Type the Building Number and/or Unit Number if necessary. 
5. Type the Name of the City in the City field. 
6. Select the State from the State drop-down list. 
7. Type the City Zip Code in the Zip Code field. 
8. Type the Name of the Contact in the Contact Name field. 
9. Type the Phone Number of the Contact in the Phone Number field. 
10. Type the Email Address of the Contact in the Email Address field. 
11. Type the Service needing to be added with the Start Date and any additional 
information in the Questions or Comments field. 
12. Check the “I Agree to the Terms and Conditions” check box. 
13. Click the Submit Request to send the information to the billing company. 
 
Click the Clear button to clear the fields and start over. 
 
Click the Cancel button to stop the request. 
 
 
 

Customer Web Portal 
CUSI 
33 
6.2 Transfer Service Request 
 
The Transfer Service Request page allows the customer to request a transfer of service from 
one address to another address.  This sends the information entered in the form via Email to the 
billing company for processing.  This is an example of the Transfer Service Request: 
 
 
 

Customer Web Portal 
CUSI 
34 
 
Follow these steps to Request a Transfer of Service: 
1. Check the Do You Own the Location checkbox, if the customer is the owner of the 
property. 
2. Type the Address Number of the new address in the Street Number field. 
3. Type the Name of the Street of the new address in the Street Name field. 
4. Type the Building Number and/or Unit Number if necessary. 
5. Type the City Name of the new address in the City field. 
6. Select the State of the new address in the Address drop-down list. 
7. Type the Zip Code of the new address in the Zip Code field. 
8. Type the Date of the Planned Move-Out Date in the Transfer Date field. 
 
This is set to the current date by default. 
9. Click the Check to Change Address checkbox to display the customer’s current 
mailing address in the provided fields. 
 
When checked, update the new address information in the provided fields. 
10. Type any Questions or Comments in the Questions or Comments field. 
11. Check the “I Agree to the Terms and Conditions” check box. 
12. Click the Submit Request button to send the information to the billing company. 
 
Click the Clear button to clear the fields and start over. 
 
Click the Cancel button to stop the request. 
 
 
 

Customer Web Portal 
CUSI 
35 
6.3 Terminate Service Request 
 
The Terminate Service Request page allows the customer to request a move-out or a final bill.  
This request sends information entered in the form via Email to the billing company for 
processing.  This is an example of the Terminate Service Request page: 
 
Follow these steps to Request Service Termination: 
1. Check the Check to Change Address checkbox to display the customer’s current mailing 
address in the provided fields. 
2. Type the date of the Planned Move-Out Date in the Termination Date field.   
 
This is set to the current date by default. 
3. Type the phone number of the contact in the Phone Number field. 
4. Type any Questions or Comments in the Questions or Comments field. 
5. Check the “I Agree to the Terms and Conditions” check box. 
6. Click the Submit Request button to send the information to the billing company. 
 
Click the Clear button to clear the form and start over. 
 
Click the Cancel button to stop the request. 

Customer Web Portal 
CUSI 
36 
6.4 Request Service Call 
 
The Request Service Call page allows the customer to request a technician to visit their address 
to check on an issue.  The request sends information entered in the form via Email to the billing 
company for processing.  This is an example of the Request Service Call page: 
 
Follow these steps to Request a Service Call: 
1. Type the Name of the Contact in the Contact Name field. 
2. Type the Contact’s Phone Number in the Phone Number field. 
3. Type the Contact’s Email Address in the Email field. 
4. Type the Reason for the Service Call in the Reason for Request field. 
5. Check the “I Agree to the Terms and Conditions” checkbox. 
6. Click the Submit Request button to send the information to the billing company. 
 
Click the Clear button to clear the form and start over. 
 
Click the Cancel button to stop the request. 
 
 

Customer Web Portal 
CUSI 
37 
7: Index 
 
A 
Account History · 26 
Auto Payment · 15 
B 
Bank Draft · 15 
Billing Information 
Current Bill · 24 
Multiple Location · 25 
Single Location · 24 
C 
Change 
Email Address · 17 
H 
Home Page · 6 
Billing Graph · 10 
Billing History · 8 
Billing Options · 9 
Broadcast Messages · 10 
Contact Customer Support · 10 
Payment History · 9 
Profile · 7 
Recent Bill · 8 
L 
Login · 3 
M 
Manage Profile · 12 
Auto Payment · 15 
Bill Delivery · 14 
Change Mailing Address · 13 
Contact Information · 16 

Customer Web Portal 
CUSI 
38 
P 
Password 
Change Password · 19 
Forgot Password · 5 
Payment 
Make Payment · 20 
Payment Confirmation · 21 
Transaction Result · 23 
Payment Confirmation 
Confirm E-Check · 22 
Credit Card Confirmation · 21 
R 
Registration · 2 
S 
Service Requests · 32 
Request New Service · 32 
Request Service Call · 37 
Terminate Service Request · 36 
Transfer Service Request · 34 
U 
Usage History · 30