ADA Service Requirements

ADA Service Requirements 
 
The Americans with Disabilities Act of 1990 regulations (37 CFR Subpart G) identify specific service 
requirements applicable to public and private entities provinding transportation service, including but not 
limited to the following: 
 
Maintinance of Accessible Features: All providers of transportation service must maintain operative 
condition the features required to make facilities and vehicles accessible to individuals with disabilities. 
These features include lifts, ramps, securement devices, elevators, signage, and systems to facilitate 
communication. All accessibility features must be repairede promtptly. 
 
Lift and Securement Use: Public and private entities providing transportation service must have a 
securement system for wheelchairs. If riders use a whgeelchair and/or riders are unable to stand or walk 
short distances, all three buses have wheelchair lifts accessible to riders. This information can also be 
found in our transportation policies.  
 
Service Animals: Service andimals are permitted to accompany individuals with disabilities in vehicles 
and facilities.  
 
Lift Deployment at Any Designated Stop: Passengers will not be refused to use the lift to disembark 
from the vehicle at any designated stop, unless the lift cannot be deployed, the lift will be damaged if it is 
deployed, or temporary conditions preclude the safe use of the stop by all passengers.  
 
Service to Persons Using Respirators or Portable Oxygen: Passengers using respirators or portable 
oxygen are permitted to bring them aboard the vehicles.  
 
Adequate Time for Vehicle Boarding: Passengers with disabilities will be granted adequate time to 
board or disembark the vehicles.  
 
 
Additional regulations and guidance may be found by going to the Federal Transit Administration’s 
(FTA) website:  
 
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/part-37-transportation-services-
individuals-disabilities