ADA Policy and Notice (PDF)

Town of Waterford
NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT
In accordance with the requirements of Title Il of the Americans with Disabilities Act of 1990
(‘ADA’), Town of Waterford will not discriminate against qualified individuals with disabilities on the
basis of disability in its services, programs, or activities.
Employment: Town of Waterford does not discriminate on the basis of disability in its hiring or
employment practices and complies with all regulations promulgated by the U.S. Equal
Employment Opportunity Commission under Title | of the ADA.
Effective Communication: Town of Waterford will generally, upon request, provide appropriate
aids and services leading to effective communication for qualified persons with disabilities so they
can participate equally in the Town of Waterford’s programs, services, and activities, including
qualified sign language interpreters, documents in Braille, and other ways of making information
and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: The Town of Waterford will make all reasonable
modifications to policies and programs to ensure that people with disabilities have an equal
opportunity to enjoy all of its programs, services, and activities. For example, individuals with
service animals are welcomed in The Town of Waterford offices, even where pets are generally
prohibited.
Anyone who requires an auxiliary aid or service for effective communication, ora
modification of policies or procedures to participate in a program, service, or
activity of Town of Waterford, should contact the office of:
Lisa L. Cappuccio, ADA Coordinator
Senior Services Department
15 Rope Ferry Road Waterford, CT 06385
860-444-5839 icappuccio@waterfordet.or
Please contact the ADA Coordinator as soon as possible but no later than 48 hours before the
scheduled event.
The ADA does not require Town of Waterford to take any action that would fundamentally alter the
nature of its programs or services, or impose an undue financial or administrative burden.
Questions, concerns, requests for additional information regarding the ADA or Complaints that a
program, service, or activity of Town of Waterford is not accessible to persons with disabilities
should be directed to:
Lisa L. Cappuccio, ADA Coordinator
In person: Senior Services Department
24 Rope Ferry Rd. Waterford, CT
Phone or Email 860-444-5839 Icappuccio@waterfordct.org
By mail: 15 Rope Ferry Rd. Waterford, CT 06385
Town of Waterford will not place a surcharge on a particular individual with a disability or any group
of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable
modifications of policy, such as retrieving items from locations that are open to the public but are
not accessible to persons who use wheelchairs.

Town of Waterford
GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT
This Grievance Procedure is established to meet the requirements of the Americans with
Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint
alleging discrimination on the basis of disability in the provision of services, activities, programs,
or benefits by the Town of Waterford.
The Town’s Personne! Policy governs employment-related complaints of disability discrimination.
Contact the Human Resources Director for any employment related complaints.
Human Resources Director
Town of Waterford
15 Rope Ferry Road
Waterford, CT 06385
The complaint should be in writing and contain information about the alleged discrimination such
as name, address, phone number of complainant and location, date, and description of the
problem. A complaint form can be obtained on the Town of Waterford's website or by requesting
a form from: :
Lisa L. Cappuccio, ADA Coordinator
15 Rope Ferry Road Waterford, CT 06385
860-444-5839
Alternative means of filing complaints, such as personal interviews or a tape recording of the
complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible
but no later than 60 calendar days after the alleged violation to:
Lisa L. Cappuccio, ADA Coordinator 15 Rope Ferry Road Waterford, CT 06385
Within 15 calendar days after receipt of the complaint, Lisa L. Cappuccio or her designee will
meet with the complainant to discuss the complaint and the possible resolutions. Within 15
calendar days of the meeting, Lisa L. Cappuccio or her designee will respond in writing, and
where appropriate, in a format accessible to the complainant, such as large print, Braille, or
audio tape. The response will explain the position of the Town of Waterford and offer options for
substantive resolution of the complaint.
If the response by Lisa L. Cappuccio or her designee does not satisfactorily resolve the issue,
the complainant and/or his/her designee may appeal the decision within 15 calendar days after
receipt of the response to the First Selectman or his/her designee
Within 15 calendar days after receipt of the appeal, the First Selectman or his/her designee will
meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar
days after the meeting, the First Selectman or his/her designee will respond in writing, and,
where appropriate, in a format accessible to the complainant, with a final resolution of the
complaint.
All written complaints received by Lisa L. Cappuccio or her designee, or the First Selectman
or his/her designee and appeals to them and responses from these two offices will be retained
by the Town of Waterford for at least three years.
Complaints may also be filed with the Federal Department of Justice. Send a letter to the

Department of Justice, at the address below, including the following information:
- Your full name, address, and telephone number, and the name of the party
discriminated against;
- The name of the business, organization, or institution that you believe has
discriminated;
- A description of the act or acts of discrimination, the date or dates of the discriminatory
acts, and the name or names of the individuals who you believe discriminated; and
- Other information that you believe necessary to support your complaint. Please send
copies of relevant documents. Do not send original documents. (Retain them.)
Sign and send the letter to the address below:
U.S. Department of Justice
950 Pennsylvania Avenue, NW
Civil Rights Division
Disability Rights - NYAVE
Washington, D.C. 20530
To File a complaint by Fax: (202) 307-1197
To File a complaint by email: ADA.complaint@usdoj.gov
The Disability Rights Section will consider your complaint and inform you of its action. The office
will investigate the complaint and determine whether to begin litigation. We will not necessarily
make a determination on each complaint about whether or not there is an ADA violation. If we
believe there is a pattern or practice of discrimination or the complaint raises an issue of general
public importance, we may attempt to negotiate a settlement of the matter or we may bring an
action in U.S. District Court. Any such action would be taken on behalf of the United States. We
do not act as an attorney for, or representative of, the complainant.
You also have the option of filing your own case in U.S. District Court.
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s‘\senior services\ada compliance\ada digital binder\tow ada notice and grievance2014.docx