ADA Policy and Notice

Town of Waterford 
 
NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT 
 
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 
(“ADA”), Town of Waterford will not discriminate against qualified individuals with disabilities on the 
basis of disability in its services, programs, or activities. 
 
Employment: Town of Waterford does not discriminate on the basis of disability in its hiring or 
employment practices and complies with all regulations promulgated by the U.S. Equal 
Employment Opportunity Commission under Title I of the ADA. 
 
Effective Communication: Town of Waterford will generally, upon request, provide appropriate 
aids and services leading to effective communication for qualified persons with disabilities so they 
can participate equally in the Town of Waterford’s programs, services, and activities, including 
qualified sign language interpreters, documents in Braille, and other ways of making information 
and communications accessible to people who have speech, hearing, or vision impairments. 
 
Modifications to Policies and Procedures: The Town of Waterford will make all reasonable 
modifications to policies and programs to ensure that people with disabilities have an equal 
opportunity to enjoy all of its programs, services, and activities. For example, individuals with 
service animals are welcomed in The Town of Waterford offices, even where pets are generally 
prohibited. 
 
Anyone who requires an auxiliary aid or service for effective communication, or a 
modification of policies or procedures to participate in a program, service, or 
activity of Town of Waterford, should contact the office of: 
 
Dani Gorman, ADA Coordinator 
Senior Services Department 
15 Rope Ferry Road Waterford, CT 06385 
860-444-5839   
 
dgorman@waterfordct.org 
 
Please contact the ADA Coordinator as soon as possible but no later than 48 hours before the 
scheduled event. 
 
The ADA does not require Town of Waterford to take any action that would fundamentally alter the 
nature of its programs or services, or impose an undue financial or administrative burden. 
 
Questions, concerns, requests for additional information regarding the ADA or Complaints that a 
program, service, or activity of Town of Waterford is not accessible to persons with disabilities 
should be directed to: 
 
Dani Gorman, ADA Coordinator 
In person:    
 
 
 
Senior Services Department 
24 Rope Ferry Rd. Waterford, CT  
 
Phone or Email  
860-444-5839 
 
 
 dgorman@waterfordct.org 
 
By mail:    
 
 
      15 Rope Ferry Rd. Waterford, CT 06385    
 
Town of Waterford will not place a surcharge on a particular individual with a disability or any group 
of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable 
modifications of policy, such as retrieving items from locations that are open to the public but are 
not accessible to persons who use wheelchairs. 

Town of Waterford 
 
GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT 
 
This Grievance Procedure is established to meet the requirements of the Americans with 
Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint 
alleging discrimination on the basis of disability in the provision of services, activities, programs, 
or benefits by the Town of Waterford. 
 
The Town’s Personnel Policy governs employment-related complaints of disability discrimination.  
Contact the Human Resources Director for any employment related complaints.   
Human Resources Director 
Town of Waterford 
15 Rope Ferry Road 
Waterford, CT 06385 
 
The complaint should be in writing and contain information about the alleged discrimination such 
as name, address, phone number of complainant and location, date, and description of the 
problem.  A complaint form can be obtained on the Town of Waterford's website or by requesting 
a form from: 
Dani Gorman, ADA Coordinator 
15 Rope Ferry Road Waterford, CT 06385 
860-444-5839 
 
Alternative means of filing complaints, such as personal interviews or a tape recording of the 
complaint, will be made available for persons with disabilities upon request. 
 
The complaint should be submitted by the grievant and/or his/her designee as soon as possible 
but no later than 60 calendar days after the alleged violation to: 
 
Dani Gorman, ADA Coordinator 15 Rope Ferry Road Waterford, CT 06385 
 
Within 15 calendar days after receipt of the complaint, Dani Gorman or her designee will meet 
with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar 
days of the meeting, Dani Gorman or her designee will respond in writing, and where 
appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. 
The response will explain the position of the Town of Waterford and offer options for substantive 
resolution of the complaint. 
 
If the response by Dani Gorman or her designee does not satisfactorily resolve the issue, the 
complainant and/or his/her designee may appeal the decision within 15 calendar days after 
receipt of the response to the First Selectman or his/her designee 
 
Within 15 calendar days after receipt of the appeal, the First Selectman or his/her designee will 
meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar 
days after the meeting, the First Selectman or his/her designee will respond in writing, and, 
where appropriate, in a format accessible to the complainant, with a final resolution of the 
complaint. 
 
All written complaints received by Dani Gorman or her designee, or the First Selectman or 
his/her designee and appeals to them and responses from these two offices will be retained by 
the Town of Waterford for at least three years. 
 
Complaints may also be filed with the Federal Department of Justice.  Send a letter to the  

Department of Justice, at the address below, including the following information: 
- Your full name, address, and telephone number, and the name of the party 
discriminated against;  
 
- The name of the business, organization, or institution that you believe has 
discriminated; 
 
- A description of the act or acts of discrimination, the date or dates of the discriminatory 
acts, and the name or names of the individuals who you believe discriminated; and 
 
- Other information that you believe necessary to support your complaint. Please send 
copies of relevant documents. Do not send original documents. (Retain them.) 
 
Sign and send the letter to the address below:  
U.S. Department of Justice 
950 Pennsylvania Avenue, NW 
Civil Rights Division 
Disability Rights - NYAVE 
Washington, D.C. 20530 
To File a complaint by Fax: (202) 307-1197 
To File a complaint by email: ADA.complaint@usdoj.gov 
 
 
The Disability Rights Section will consider your complaint and inform you of its action. The office 
will investigate the complaint and determine whether to begin litigation. We will not necessarily 
make a determination on each complaint about whether or not there is an ADA violation. If we 
believe there is a pattern or practice of discrimination or the complaint raises an issue of general 
public importance, we may attempt to negotiate a settlement of the matter or we may bring an 
action in U.S. District Court. Any such action would be taken on behalf of the United States. We 
do not act as an attorney for, or representative of, the complainant.  
 
You also have the option of filing your own case in U.S. District Court. 
 
 
 
 
 
 
 
 
First Selectman  
 
 
 
 
 
 
 
Date 
 
 
 
 
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